Fintech Customer Support Specialist - First-Contact Expert

Rac Motoring Services; Borstal; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech company is seeking customer service representatives to ensure high-quality interactions with customers regarding loans and cards. The ideal candidate will have at least 6 months of experience and demonstrate problem-solving capabilities. You will interact directly with customers, ensuring queries are resolved at the first point of contact. The company promotes inclusiveness and offers best-in-class compensation, including private health insurance and well-stocked kitchens.

Benefits

Best-in-class compensation including equity

Private health insurance coverage

Fully stocked kitchen available

Qualifications

• Minimum 6 months of customer service experience preferable.
• Previous experience in customer contact essential.
• Ability to evidence competencies demonstrating capability.

Responsibilities

• Ensure high standard of customer contact.
• Identify product and process improvement opportunities.
• Support other operational areas if required.

Skills

Customer service experience

Communication skills

Problem-solving skills

Job description

A leading fintech company is seeking customer service representatives to ensure high-quality interactions with customers regarding loans and cards. The ideal candidate will have at least 6 months of experience and demonstrate problem-solving capabilities. You will interact directly with customers, ensuring queries are resolved at the first point of contact. The company promotes inclusiveness and offers best-in-class compensation, including private health insurance and well-stocked kitchens.