Customer Service Advisor

Adecco; Coggeshall; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Service Advisor in Coggeshall to manage a client base in a fast-paced, dynamic office. The successful candidate will provide exceptional service, process orders, and collaborate with internal teams to ensure customer satisfaction. Communication across various channels will be key. This full-time role offers progress opportunities, free parking, and company events, fostering a collaborative team spirit in the thriving lifestyle sector.

Benefits

Free Parking

Reset Day

Stakeholder Pension

Company Events

Progression Opportunities

Qualifications

• Excellent communication skills and a passion for customer service.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive attitude and a willingness to learn.

Responsibilities

• Manage your own client base, providing exceptional service.
• Communicate effectively with clients through various channels.
• Process orders and liaise with internal teams for timely delivery.
• Collaborate with invoicing and reporting for client billing.
• Support team members during absences.

Skills

Excellent communication skills

Proactive attitude

Ability to manage multiple tasks

Job description

Overview

Join Our Team as a Customer Service Advisor! 🌟

Summary: Are you passionate about customer service and looking to make a difference? Our client is seeking a dedicated Customer Service Advisor to join their friendly team in a dynamic office environment. This is a permanent, full-time position with the opportunity to manage your own client base in the thriving lifestyle and wellbeing sector. If you enjoy variety in your work and are ready to tackle new challenges, we want to hear from you!

Details

• Contract Type: Permanent
• Driving Required: Yes
• Working Pattern: Full Time

Your Role

As a Customer Service Advisor, you will:

• Manage your own client base, providing exceptional service to customers from the retail and subscription D2C sectors.
• Communicate effectively via email, phone, Slack, and face-to-face to address client needs.
• Process orders, liaising with internal teams like our warehouse and eCommerce to ensure timely delivery.
• Collaborate with our invoicing and reporting clerk to provide essential information for client billing each month.
• Work with prestigious retailers such as Argos, Selfridges, Tesco, Harrods, and Smyths Toy Store, ensuring compliance with their standards.
• Support team members by covering accounts during absences, fostering a strong team spirit.

What We Offer

• Free Parking 🚗
• Reset Day - a day for you to recharge!
• Stakeholder Pension - secure your future.
• Company Events - fun and engaging team activities! 🎉
• Progression Opportunities - grow with us and advance your career. 📈

Why Join Us?

Experience a variety of tasks daily - no two days are the same! Build your knowledge within the logistics sector while expanding your client base. Join a supportive team that values collaboration, especially during peak periods. 🤝

Requirements

• Excellent communication skills and a passion for customer service.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive attitude and a willingness to learn.
• Previous experience in customer service is a plus, but not essential!

Ready to Make an Impact?

If you are enthusiastic about delivering top-notch service and thrive in a fast-paced environment, we invite you to apply! Join our client's team and be part of a company that values your contributions and supports your career growth. 🌈

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website