Senior NHS Customer Relations Manager

Novo Nordisk; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global healthcare company is looking for a Senior Customer Relations Manager to develop and implement national multi-stakeholder programmes with NHS stakeholders. This field-based role will require strong relationship-building skills, a solid understanding of the UK healthcare system, and a commitment to enhancing patient outcomes. Candidates should possess a Bachelor’s Degree, project management experience, and ABPI certification. Opportunities for growth and development are offered in a supportive culture.

Benefits

Strong learning and development opportunities

Work-life balance support

Inclusive work culture

Qualifications

• Proven experience managing high-level relationships in the UK healthcare landscape.
• Strong understanding of the UK healthcare system and NHS landscape.
• Proactive and adaptable approach in a fast-paced environment.

Responsibilities

• Develop and implement national multi-stakeholder programmes.
• Build and strengthen partnerships with NHS stakeholders.
• Support meetings, events, and engagement activities nationwide.

Skills

Relationship building

Influencing senior healthcare leaders

Analytical thinking

Project management

Stakeholder management

Interpersonal skills

Education

Bachelor’s Degree in Business Administration or related field

ABPI certification

Job description

Are you passionate about building strong, strategic partnerships that shape the future of healthcare? At Novo Nordisk, we’re driving change to defeat diabetes and chronic diseases — and we know that collaboration across the NHS is key to making a real difference. We’re looking for a Senior Customer Relations Manager to develop and implement national multi-stakeholder programmes that build and strengthen partnerships with top-tier NHS stakeholders and key influencers across the healthcare community nationwide.

This is a field-based role, offering flexibility to be based anywhere in the UK, with regular travel to support meetings, events, and engagement activities nationwide.

Your new role

As a Senior NHS Customer Relations Manager, you will play a pivotal role in shaping Novo Nordisk’s NHS engagement strategy. You’ll work with some of the most influential individuals and Key Opinion Leaders (KOLs) within the Diabetes Community — building strong, trusted relationships that support our shared goal of improving patient outcomes and advancing NHS collaboration.

Your new department

You will be part of the NHS Commercial team, a dynamic and collaborative group dedicated to delivering exceptional service to our clients. Based in a fast‑paced and supportive environment, the team works closely to ensure high‑quality standards and customer satisfaction. Together, we aim to make a meaningful impact on the healthcare industry by providing superior customer engagement and quality management services.

Your skills & qualifications

We’re looking for a confident and strategic relationship builder who excels at influencing and connecting with senior healthcare leaders at a national level. You’ll bring proven experience in managing high‑level relationships across the UK healthcare landscape, ideally within the NHS or pharmaceutical industry, as well as:

• A strong understanding of the UK healthcare system and NHS landscape.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong analytical and strategic thinking abilities.
• Demonstrated experience in project and event management.
• A proactive, organised, and adaptable approach to a fast‑paced environment.
• A Bachelor’s Degree in Business Administration, Project Management, or a related field.
• ABPI certification (mandatory requirement).

You will also demonstrate integrity, professionalism, and a commitment to compliance, adhering to our ethics, ABPI, and all relevant industry standards.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

What we offer

In addition to a unique and supportive culture, Novo Nordisk offers strong learning and development opportunities tailored to your career and life stage. Our benefits reflect our commitment to empowering employees to reach their full potential while achieving work‑life balance.

More information

To submit your application, please upload your CV in English (click on Apply and follow the instructions).

Deadline

Apply by 1st of January 2026.

Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long‑term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.