Customer Care Manager jobs in United Kingdom

Gap Personnel who are operating as an employment business are recruiting on behalf of our client for a Personal Customer Advisor for a company based in Liverpool, L3 area. This is a permanent position.

• Monday to Friday
• Flexible
• 40 hours per week (plus 1-hour unpaid lunch)
• 8 am – 5 pm or 9 am – 6 pm

£25,397 per annum

Essential: Educated to GSCE level

Desirable: Vocational qualifications in a relevant field

Essential:

• Attention to detail
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Branch Staff: check and scan parcels before delivery
• Promote, share and live the Bullen vision, objectives and values
• Any other duties which contribute to the success of the role and the business

Interested candidates can send their CV to liverpool@gap-personnel.com

Gap Personnel Group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.