Customer Service Advisor

Sustainable Careers; Skelmersdale; On-site; GBP 27,000 - 28,000; Full time

Job summary

A recognized sustainable energy service provider is seeking a Customer Service Advisor in Skelmersdale. The role involves managing customer enquiries via calls and emails, updating records in the CRM, and providing advice on energy performance. Ideal candidates will have 18 months of customer service experience, strong communication skills, and proficiency in Microsoft Office. The company offers a competitive salary of £27,500 and excellent benefits.

Benefits

Enhanced pension contributions

Employer paid Healthcare Cash Plan

Enhanced Maternity Pay

Employee Assistance Programme

Support for Continuous Professional Development

Qualifications

• Minimum of 18 months' experience in administration or customer service.
• Ability to organize workload and manage priorities effectively.
• Proactive and adaptable approach required.
• Excellent verbal and written interpersonal communication skills.

Responsibilities

• Manage customer enquiries via phone, email, and online forms.
• Update CRM with accurate customer documentation.
• Provide retrofit advice to consumers.
• Coordinate grant administration paperwork and external providers.
• Meet internal deadlines and report on customer satisfaction.
• Make outgoing calls and manage appointments.

Skills

Administration experience

Customer service skills

Communication skills

IT proficiency

Tools

CRM systems

Outlook

Word

Excel

Job description

Overview

Customer Service Advisor

Location: Skelmersdale, WN8 9TW

Salary: £27,500 per annum + Excellent Benefits

Contract: Full time, permanent

Hours of Work: 37 Hours per week Monday to Friday

Sustainable Energy Services is a well-known, expert in our field! We are now recruiting for a Customer Service Advisor to assume responsibility for managing customer enquiries, in the form of calls, email and online application forms!

In addition to this, as our Customer Service Advisor you will be responsible for:

• Answering and dealing with telephone and e-mail enquiries.
• Update CRM with accurate records of customer documentation.
• Providing consumers with retrofit advice to help make informed decisions about improving the energy performance of their home. - Training provided and potential for retrofit advice qualification.
• Dealing with grant administration paperwork and co-ordinating with external providers.
• Meeting internal and external deadlines, and customer satisfaction reporting.
• Make outgoing calls to customers and booking of appointments.
• Managing bookings of appointments and surveys.
• Supporting in-house teams with administrative duties and documentation.

Qualifications

• A minimum of 18 months' experience in administration / call handling, or customer service centre experience.
• The ability to efficiently organise workload and manage multiple priorities.
• A pro-active and adaptable approach.
• Proficiency in IT, particularly Outlook, Word and Excel.
• Excellent interpersonal communication skills - particularly verbal and written.
• A full UK driving license.

Desirable

• An understanding of energy efficiency grant funding schemes.
• A customer service qualification.
• Energy efficiency measures and knowledge.
• Experience in the use of CRM systems.

Rewards & Benefits

• Enhanced pension contributions
• Employer paid Healthcare Cash Plan
• Enhanced Maternity Pay
• Employee Assistance Programme
• Support for Continuous Professional Development

Our Commitment to You

We are proud to be an equal opportunities employer. We believe in hiring the right person for the job and ensuring a workplace where all individuals are treated fairly and with respect regardless of gender, age, race, family status, sexual orientation, disability, or religious belief.

Ready to make a difference one home at a time. Apply now and help us lead the way in sustainable building and energy efficiency!