Personal Customer Advisor L3 perm

Gap Personnel; Liverpool; On-site; GBP 26,000; Full time

Job summary

A recruitment agency in Liverpool is seeking a Personal Customer Advisor who will manage incoming calls, assist with patient referrals, and support the team with various administrative tasks. The ideal candidate will have strong attention to detail, excellent Microsoft Office skills, and the ability to handle sensitive information. This full-time role offers a salary of £25,397 annually.

Qualifications

• Attention to detail is essential.
• Must have excellent skills in Microsoft Office.
• Need to be proactive and able to work independently.

Responsibilities

• Triage inbound telephone calls to the contact centre.
• Direct callers to the correct team or service.
• Communicate professionally with surgeries via phone or email.

Skills

Attention to detail

Excellent Microsoft Office skills

Proactive and self-sufficient

High level of discretion

Education

Educated to GCSE level

Vocational qualifications

Job description

Overview

Gap Personnel who are operating as an employment business are recruiting on behalf of our client for a Personal Customer Advisor for a company based in Liverpool, L3 area. This is a permanent position.

Working Hours

• Monday to Friday
• Flexible
• 40 hours per week (plus 1-hour unpaid lunch)
• 8 am – 5 pm or 9 am – 6 pm

Salary

£25,397 per annum

Qualifications

Essential: Educated to GSCE level

Desirable: Vocational qualifications in a relevant field

Experience and Skills

Essential:

• Attention to detail
• Excellent Microsoft Office skills
• Proactive and self-sufficient
• High level of discretion with the ability to handle sensitive information confidentiality

Desirable:

• Previous experience working in a contact centre environment
• Experience working with patient records and information

Duties and Responsibilities

• Triage inbound telephone calls to the contact centre, handling basic queries
• Direct callers to the correct team or service, take messages where appropriate
• Raise advisor call backs
• Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
• Register new patient referrals on our internal database
• Build knowledge of the patient database system, being able to confidently update key patient information and locate historical data and previous actions to support objection handling
• Identify correct product code and quantity of prescription outstanding
• Redeem paper and electronic prescriptions
• Branch Staff: check and scan parcels before delivery
• Promote, share and live the Bullen vision, objectives and values
• Any other duties which contribute to the success of the role and the business

Interested candidates can send their CV to [e-mail]

Gap Personnel Group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.