German Speaking Inbound Customer Service Advisor

MTrec Ltd; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A market leading client in Newcastle is seeking a motivated Customer Service Advisor fluent in German. This role offers remote/hybrid working with responsibilities in handling inbound calls and providing exceptional customer service. Ideal candidates will have a positive attitude and previous customer service experience. The company offers industry-leading training and progression opportunities.

Benefits

Opportunity to work with an award-winning team

Friendly team working environment

Training and Development opportunities

Easily Accessible offices

Great progression opportunities

Qualifications

• Fluent or Professional level German is essential.
• Previous experience in customer service is required.
• Must have a positive and motivated attitude to work.

Responsibilities

• Taking inbound customer service calls.
• Handling a range of administration tasks.
• Delivering great customer experience for German customers via email and phone.
• First contact resolution of customer queries and complaints.
• Providing support to the team.

Skills

Fluent or Professional level German

Customer service experience

Positive attitude

Motivated attitude

Customer focused

Job description

Benefits

• The opportunity to work with an award-winning team who are at the pinnacle of their industry

• Incredibly friendly team working environment

• Training and Development opportunities

• Easily Accessible offices.

• Great progression opportunities!

The Company You’ll Work for

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing

• Taking inbound customer service calls.

• Handling a range of administration tasks.

• Delivering a great customer experience for German based customers both via email and on the telephone

• First contact resolution of customers and client’s queries, requests, orders and complaints

• Provide support to the team.

• The role will be working Monday to Friday 9am – 5pm.

The Person

• Fluent or Professional level German is essential

• Previous experience customer service experience.

• Positive and motivated attitude to work

• Desire to succeed and develop

• Customer focused and attentive