Customer Service Representative

MTrec Ltd; Newcastle upon Tyne; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading customer service organization in Newcastle upon Tyne is seeking a Customer Service Advisor to join their dynamic team. In this role, you will provide exceptional customer service, manage calls efficiently, and educate customers on products and services. The ideal candidate will have prior customer service experience, excellent communication skills, and proficiency in Microsoft Office. This position offers a supportive team environment and numerous opportunities for professional growth.

Benefits

Friendly team working environment

Excellent pension scheme

Annual bonus scheme

Virtual GP service

Maternity/paternity leave

Holiday entitlement

Training and development opportunities

Opportunity for working from home after probation

Easily accessible offices

Qualifications

• Experience in customer service roles, preferably in a call center or related field.
• Strong written and verbal communication skills.
• Ability to handle complex customer inquiries.

Responsibilities

• Provide outstanding customer service through effective communication.
• Manage high call volumes while maintaining a positive experience.
• Document customer interactions accurately within company systems.

Skills

Customer service experience

IT literacy

Effective communication

Listening skills

Ability to multitask

Tools

Microsoft Office

Job description

The Rewards and Benefits on offer:

Incredibly friendly team working environment

An excellent Pension scheme.

Annual bonus scheme

Virtual GP Service

Great maternity/paternity leave

Great holiday entitlement

Training and Development opportunities

Opportunity for working from home after probation

Easily Accessible offices.

Immediate Start Date

The opportunity to secure a permanent contract from day one!

MTrec’s New job opportunity:

MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.

They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.

If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.

You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

• Using your excellent listening and relationship-building skills to provide an outstanding customer service for all

• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience

• Educating customers on the full range of products and services the company offer, and through effective conversation continue the growth of new sales and retention business

• Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally

• Applying your own judgement to appropriately address and resolve customer queries

• Listening to customers personal circumstances to understand their requirements and provide personalised solutions

• Accurately documenting customer interactions, issues, and resolutions within company systems

About you:

• A passion for delivering an excellent customer experience and finding the best outcome for our customers

• Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure

• Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges

• Proficiency in technology, including Microsoft Office, is essential.

• You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities