Administrator (Customer Support)

Honeycomb; Belfast; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading recruitment agency is seeking an Administrator to join a prominent manufacturing company in Belfast. The role involves managing customer queries and order administration within a fast-paced environment. Candidates should have strong administrative and customer service experience, along with proficiency in IT systems. Competitive package and excellent career development opportunities await the right candidate.

Benefits

Competitive package

Career development opportunities

Qualifications

• Experience in handling customer queries via phone and email.
• Proven record of accurate order administration.
• Ability to provide additional support to wider teams.

Responsibilities

• First point of contact for queries.
• Responsible for order handling and updates.
• Maintain accurate information in ERP systems.

Skills

Strong administrative experience

Customer service experience

IT proficiency

Ability to work in a fast-paced environment

Team player

Tools

Microsoft Office

ERP systems

Job description

Honeycomb is delighted to be working alongside our client, a leading manufacturing company to recruit an Administrator to join the team, on a full-time permanent basis. Based in Belfast, our client operates throughout both the UK and Ireland, providing exceptional products and services to their customers. Offering excellent career development and the opportunity to join an ever-growing industry.

The Role

• Being first point of contact for customers, handling any queries via both phone and email.
• Responsible for handling all queries regarding orders, including quotations, delivery updates and production times to ensure successful order fulfilment.
• Accurate administration regarding all orders, ensuring internal ERP system is continually kept up to date regarding sales orders.
• Providing any additional support to wider teams within the business to ensure up most success.

The Person

• The ideal candidate will be coming with strong administrative and customer service experience.
• Ability to work within a fast-paced working environment.
• Proficient within IT systems, including all MS packages, experience with ERP systems would be advantageous for this role.
• Confident and able to work off your own initiative.
• A good team player who can build strong relationships with both customers and peers.

The Package

The package for this role is competitive and can be discussed upon first conversation with Honeycomb. With an attractive working week of Monday- Friday, our client offers excellent opportunities for career development and progression. To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Erin, Associate Director at Honeycomb.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **