French Speaking Inbound Customer Service Advisor

MTrec Ltd; Newcastle upon Tyne; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A market leading company in Newcastle is seeking a motivated Customer Service Advisor fluent in French to join their team. The role includes handling inbound calls, administering tasks, and providing exceptional service to French customers. This remote/hybrid position offers excellent training and the chance to develop within a friendly environment.

Benefits

The opportunity to work with an award-winning team

Friendly team working environment

Training and development opportunities

Easily accessible offices

Great progression opportunities

Qualifications

• Fluent or Professional level French is essential.
• Previous experience in customer service is required.
• Must have a positive and motivated attitude.

Responsibilities

• Taking inbound customer service calls.
• Handling a range of administration tasks.
• Delivering great customer experience for French customers via email and phone.
• First contact resolution of customer queries, requests, and complaints.
• Providing support to the team.

Skills

Fluent or Professional level French

Customer service experience

Positive attitude

Motivation to succeed

Customer focused

Job description

Benefits

• The opportunity to work with an award-winning team who are at the pinnacle of their industry
• Incredibly friendly team working environment
• Training and Development opportunities
• Easily Accessible offices.
• Great progression opportunities!

The Company You’ll Work for

MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.

The Role You’ll Be Doing

• Taking inbound customer service calls.
• Handling a range of administration tasks.
• Delivering a great customer experience for French based customers both via email and on the telephone
• First contact resolution of customers and client’s queries, requests, orders and complaints
• Provide support to the team.
• The role will be working Monday to Friday 8am – 4pm

The Person

• Fluent or Professional level French is essential
• Previous experience customer service experience.
• Positive and motivated attitude to work
• Desire to succeed and develop
• Customer focused and attentive