Part Time Customer Service Advisor

Pertemps; Redditch; On-site; GBP 16,000; Part time

Job summary

A successful service company in Redditch is seeking a Part Time Customer Services Coordinator to join their team. The role involves making outbound calls, handling customer inquiries and complaints, and coordinating with project managers to ensure timely services. Candidates should have strong communication skills and relevant customer service experience. The position offers a part-time schedule with a basic salary of £16,000 and potential bonuses based on customer feedback.

Benefits

Free parking

Potential bonus based on customer feedback

Qualifications

• Strong customer awareness with a caring and empathetic approach.
• Ability to respond quickly to customer needs.
• Experience in a customer service or coordination role.

Responsibilities

• Make daily outbound calls for coordination with customers.
• Receive and respond to customer inquiries and complaints.
• Liaise with Project Managers to ensure timely work completion.
• Achieve targets and Key Performance Indicators (KPIs).
• Log service calls accurately in the CRM system.

Skills

Excellent communication engagement skills

Customer service experience

Ability to work under pressure

Experience of Microsoft packages

Experience dealing with customer complaints

Job description

Overview

Our client is a successful and well-established company based in Redditch. We are looking for a confident, positive and pro-active Part Time Customer Services Coordinator to join the experienced and dedicated team. If you have customer service, coordination or account management experience, this is an exciting opportunity to be considered.

Responsibilities

• Make daily outbound calls to ensure co-ordination with customers and installers during installations.
• Receive phone calls from customers answering any general enquiries and complaints.
• Liaise with Project Managers to ensure work is completed on time.
• Work towards and achieve targets, Key Performance Indicators (KPIs) for your region.
• Log service calls and issues accurately in CRM system.
• Ensure remedials are completed to customers satisfactions before signing jobs off.
• Accurately update systems and reports.
• Monitor and track status of all installs.
• Execute all elements of the installation process to provide extraordinary customer experience.
• Be the point of contact to follow-up any issues arising during installations in the cluster region.
• Undertake the collection of monies from customers related to installations in the cluster region.
• Support to ensure any outstanding works are completed within a reasonable time-period.
• Check and submit invoice paperwork to ensure on-time payments are made.
• Support in the complaints process (where applicable) to ensure complaints are handled quickly and efficiently.

Qualifications

• Excellent communication engagement skills and customer awareness with the ability to respond with a caring & empathetic approach.
• Customer Service experience.
• Able to work under pressure and meet deadlines & targets.
• Experience of Microsoft packages and Outlook.
• Experience of dealing with customer complaints.

Remuneration and Working Arrangement

In return you can expect to receive a basic salary of £16,000 but after your probation there is a bonus based on how you look after your customers and the feedback that they give you. The hours of work are part time 9.30-2.30pm Monday to Friday and free parking.

Application

If you think you have the skills and experience that my client is looking for then please call Michelle Laight on 01527 591091 or alternatively click APPLY.