Customer Service Advisor

Man Truck & Bus UK; Upper Hartshay; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company in Upper Hartshay seeks a Customer Service Advisor to support workshop operations and engage with customers. The ideal candidate has strong customer service experience, attention to detail, and the ability to work under pressure. This role offers a competitive salary, bonus potential, and a comprehensive benefits package including pension and holidays.

Benefits

Competitive salary plus bonus scheme

Access to an excellent pension scheme

Company car scheme with new car every six months

25 days holidays plus bank holidays

Qualifications

• Experience providing fast and effective service to a variety of customers.
• Ability to work well under pressure.
• Previous experience in a customer service environment is advantageous.

Responsibilities

• Support the workshop with managing and processing job cards efficiently.
• Engage with customers and colleagues at all levels.
• Support parts department with ordering and costs.

Skills

Customer service experience

Attention to detail

Flexibility

Proactivity

Technical knowledge

Job description

Overview

We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full-time, permanent basis.

Do you have experience of providing a fast and effective service for a variety of customers? Are you able to work well under pressure, with a keen eye for detail?

Responsibilities

• Support the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner.
• Engage and communicate with customers, colleagues and key stakeholders at all levels.
• Support the parts department with ordering parts and sub-contract work when required.
• Cost the work and raise invoices from job card/repair orders. Responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts.
• Report time, hours sold, statistics and budgetary information as and when required.

Qualifications and Skills

• We are looking for someone who is flexible, proactive and likes working in a faced past environment.
• You will work in a fairly small team who are passionate about their role and colleagues.
• Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

Benefits

• Competitive salary plus bonus scheme.
• Access to an excellent pension scheme.
• Fantastic company car scheme with a new VW group car every six months.
• 25 days holidays plus bank holidays.