Customer Care Manager jobs in Deutschland

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We're not afraid to stand up and speak the truth, doing things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever. Breaking the mold has always come naturally to us, and we seek someone who isn't afraid to challenge norms.

Your role in a nutshell

To support the store management team in driving sales and profit through delivering exceptional customer service on the shop floor. To demonstrate and uphold the company's values and vision while ensuring adherence to policies and procedures.

More about the role

With over 2,000 products designed to suit every customer's preference, our team engages daily with customers to understand their needs and recommend suitable products. Many products are packed with natural ingredients sourced ethically via Community Trade programmes. When advising customers, we help build better lives for communities, not just sell products.

As part of our team of Consultants, you will offer expert advice and provide insights into The Body Shop's products and philosophy. You will learn about the products, their origins, and proactively engage with customers to find products that suit their lifestyles.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is preferred
• Effective communication and listening skills
• A genuine passion for beauty and retail
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

Collaborative Skills

Personal Conduct

Commerciality

Purpose