Customer Care Maintenance Operative

Wheatstone Solutions; England; On-site; GBP 38,000; Full time

Job summary

A residential development firm is seeking a Customer Care Operative in North West England. The role involves delivering high-level customer service, completing multi-trade maintenance works in occupied homes, and ensuring all tasks maintain professionalism and cleanliness. The ideal candidate has experience in similar roles and possesses a full driving license. This position is permanent with a salary of £38,000.

Qualifications

• Experience in a similar role within a House Builder or Housing Association.
• Ability to carry out multi-trade repairs.
• Full Driving License required.

Responsibilities

• Attend appointments for remediation of defects.
• Liaise with the Customer Care Team.
• Maintain cleanliness and professionalism at all times.

Skills

Excellent Customer Service skills

Flexible to travel across North West England sites

Multi Trade works: Plumbing, Carpentry, Painting

Job description

Overview

Customer Care Operative - Permanent - North West England - £38,000

Wheatstone Solutions are working with a Residential developer looking to recruit an experienced Customer Service Maintenance Operative into the team. The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes. This includes works from Carpentry, Plumbing, Decorating, Painting, Tiling throughout the warranty period. This role is Monday to Friday, 08:00 - 16:30.

Responsibilities

• The Customer Care Operative will attend appointments for remediation of defects in occupied properties and complete any repairs or defects to a high standard.
• Liaise with the Customer Care Team based in Head Office.
• Ensure all required materials and resources are available prior to attending customers' appointments.
• Always maintain a high standard of professionalism and that excellent Customer Service is delivered.
• Maintain cleanliness of the van, ensuring it is always clean and tidy and any faults or issues are reported.
• Ensure the customers' home is prepared prior to works to ensure upmost cleanliness on the finishing of projects.
• Report to the team once appointments and tasks are completed and report back any issues or escalations that need to be noted.
• Ensure the highest level of Health and Safety adhered to at all times.
• Work with the Customer Care team to ensure that any particular build or remedial patterns are arising in customers' homes.

Skills and Requirements

• You must have experience working for a House Builder / Housing Association within a similar role such as Customer Care Operative, Multi Trade Technician / Operative or have experience as a Multi Trader in occupied homes.
• Excellent Customer Service skills
• Multi Trade works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floor boards etc.
• Flexible to travel across North West England sites.
• Full Driving License

For more information please apply above or contact Chris Ellis at Wheatstone Solutions