Customer Advisor

Boots UK; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK pharmacy is looking for a Customer Advisor to support customers and enhance their shopping experience. You will work onsite, assist with customer queries, manage transactions, and ensure the store remains inviting. Successful candidates will demonstrate effective communication skills and a collaborative attitude. Full training will be provided, ensuring all team members are equipped to excel in their roles. A range of employee benefits is available.

Benefits

Employee discounts

Discretionary annual bonus

Enhanced maternity/paternity/adoption leave pay

Access to free counselling through TELUS Health

Qualifications

• Effective communication and listening skills.
• Ability to work in a fast-paced environment.
• Collaborative team player.

Responsibilities

• Assist customers and answer their questions.
• Promote in-store offers and schemes.
• Ensure a clean and presentable store environment.
• Handle transactions at the till.

Skills

Customer communication

Teamwork

Attention to detail

Adaptability

Job description

Overview

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain valuable experience, or you have experience with retail and you're seeking a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager. Your role could include helping on the tills, advising our customers, or working in our back shop. You will also:

• Help our customers and put them at ease by listening to learn about them, answering questions, and giving great advice on our products; recommend items they hadn't considered or offer a basket—it's the little things that make a difference.
• Get to know our in-store offers and schemes and promote them; the more information we can give our customers, the better.
• Help our stores run smoothly by ensuring the right products are displayed on the shop floor, providing a great service at the tills, or assisting with stock in the stock rooms.
• Work with other team members to provide a great shopping experience and keep the store clean and presentable.
• You will be provided with award-winning training accredited by the Institute of Customer Service.

What you'll need to have

These are the essential skills or experience needed to succeed in this role:

• Full training is provided for this role, and we are looking for people who:
• Excel in a varied environment, working at pace
• Communicate and listen effectively
• Enjoy working as part of a team and promote a collaborative team dynamic
• Know that the little things make the biggest difference for customer interactions
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Desirable skills or experience

These are desirable but not essential. We welcome applications from candidates who don’t match these additional criteria:

• Experience providing customer care and delivering great customer service
• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

Benefits and notes

We have a great range of benefits in addition to the above that offer flexibility to suit you. Find out more at the Boots careers site. Please note that salary estimates on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots?

At Boots, we foster a working environment where consideration and inclusivity help everyone be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, we change for the better with you.

What’s next?

If your application is successful, you will be invited to attend an in-store interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job-share options during the application process. If you require additional support as part of the application process, please contact us.