Customer Sales Advisor

The Electronics Group; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

An automotive solutions provider is seeking a Customer Sales Advisor to leverage automotive industry experience and assist customers with technical advice. The ideal candidate will handle inquiries, advise on products, and identify upselling opportunities, ensuring customers receive the right solutions. This role offers 32 days of holiday, a monthly sales bonus, and excellent career progression opportunities.

Benefits

32 days holiday per year

Monthly sales bonus

Free work uniform and PPE

Access to a fully equipped company gym

Birthday gifts and Christmas party

Qualifications

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• Strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.

Responsibilities

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.

Skills

Automotive industry experience

Communication of technical information

Customer service skills

Job description

Overview

Customer Sales Advisor - Automotive Industry

Do you have a solid background in the automotive industry and enjoy helping others with technical advice?
We have an exciting opportunity for an experienced automotive professional to join the team as a Customer Sales Advisor.

Whether you come from a parts sales environment or are a former workshop technician looking to move into a customer-facing role, your knowledge and experience will help our customers get the right solution, first time.

Qualifications

• Experience in the automotive industry (parts sales, service desk, or workshop background ideal).
• A strong understanding of vehicle components, systems, and fault symptoms.
• Proven ability to communicate technical information clearly to customers.
• Experience in customer-facing or telephone-based roles preferred.

Responsibilities

• Handling inbound and outbound calls with customers and trade partners.
• Advising customers on suitable parts, services, and solutions.
• Identifying opportunities to upsell products and services.
• Managing live chat and online enquiries.
• Creating invoices, proformas, credit notes, and courier labels.
• Maintaining accurate customer and order records.
• Acting as the link between customers and our internal technical teams to resolve issues quickly.

Benefits

• Full on-the-job training, with continuous development throughout your career.
• 32 days holiday per year (including bank holidays).
• Monthly sales bonus.
• Free work uniform and PPE.
• Free takeaway meal every Friday ("Fat Friday").
• Access to a fully equipped company gym.
• Birthday gifts, Christmas party, and annual team-building days.
• Excellent in-house career progression opportunities.