Customer Service Assistant

CTX Group; Corby; On-site; GBP 25,000; Full time

Job summary

A premium multi-vendor service organization based in Corby is looking for a Customer Service Assistant. You will manage contract tasks, support service team members, and ensure contract service levels are met. Ideal candidates will have strong organizational skills and experience with Excel and service center software. This role offers a competitive salary of £24,500.

Qualifications

• Experience of working with Excel and service centre software.
• Ability to be a key team player within a small team.
• Well organised with a methodical approach to work.

Responsibilities

• Create tasks for preventative maintenance visits.
• Schedule preventative maintenance site visits.
• Manage calibration of team members' testing equipment.

Skills

Well organised

Excellent customer service

Assertive

Ability to work under pressure

Self-motivated

Tools

Excel

Service centre software

Job description

Overview

Job Title: Customer Service Assistant

Location: Corby

Salary: £24,500

My Corby-based client are a premium multi-vendor service and repair organisation.

Responsibilities

• Contract management: Create tasks for preventative maintenance visits
• Schedule preventative maintenance site visits
• Create and resolve admin tasks in order to support service team members to include customer quotations, sourcing and ordering of spare parts, arranging courier collections and deliveries
• Produce monthly reports of service statistics to provide details of customer downtime and team/customer activities
• Ensure that contracted service levels are met
• Collate and monitor work of the service team; carry out case reviews with management team ensuring timely resolution of service cases
• Prioritise service cases highlighting most urgent to Technical Manager for immediate resolution
• Manage calibration of team members\' testing equipment to ensure no downtime
• Support and collate information from the service team to provide relevant and timely information for the Senior Management Team
• Ad hoc administration tasks as required

Qualifications

• Essential:
• Well organised with a methodical approach to work
• Excellent customer service
• Assertive with a cheery demeanour
• Ability to work under pressure
• Ability to be a key team player within a small team
• Self-motivated
• Experience of working with Excel and service centre software