Multilingual Customer Consultant (German & English)

Team Jobs - Commercial; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Multilingual Customer Consultant fluent in German and English for a hybrid role in London. You'll handle customer queries via phone, email, and chat while delivering exceptional service. This position offers competitive pay and long-term career growth opportunities in a dynamic environment.

Benefits

Competitive pay at £12.65 per hour + bonus

80% home-based work

Long-term career growth opportunities

Supportive work environment

Qualifications

• Fluent in both German and English, written and spoken.
• Strong problem-solving, decision-making, and analytical skills.
• Previous experience in customer service or call centres is desirable but not essential.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Provide clear, accurate, and professional support to German-speaking customers.
• Deliver solutions with empathy and efficiency.

Skills

Fluent in German

Fluent in English

Strong problem-solving skills

Excellent telephone manner

Job description

Overview

Location: London, Canary Wharf (Hybrid - 80% home-based). Salary: £12.65 per hour + bonus (OTE). Hours: Monday-Saturday, shifts between 8:00am-8:00pm (rota supplied monthly). Contract: Full-time.

About the Role

TeamJobs is hiring on behalf of a global client for a Multilingual Customer Consultant (German & English speaking).

This is an exciting opportunity to join a dynamic, supportive, and international team, working with customers across multiple channels - phone, email, and live chat. You\'ll be part of a project that helps deliver thrilling, fun, and life-changing experiences to customers in the lottery industry.

If you\'re a people-person with a passion for delivering excellent service and fluent in German & English, we\'d love to hear from you.

Key Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Provide clear, accurate, and professional support to German-speaking customers.
• Deliver solutions with empathy and efficiency, building trust and satisfaction.
• Collaborate with team leaders and colleagues to exceed service targets.
• Maintain professionalism and reliability in all customer interactions.
• Work flexibly on a monthly rota between 8am-8pm, Monday to Saturday.

What We're Looking For

• Fluent in German and English (written & spoken).
• Excellent telephone manner, literacy, and numeracy.
• Strong problem-solving, decision-making, and analytical skills.
• Previous experience in customer service or call centres is desirable but not essential.
• Positive, adaptable, and eager to learn.

What\'s in it for You?

• Competitive pay at £12.65 per hour + bonus (OTE).
• Hybrid working - 80% home-based, with office days for training and team sessions.
• The chance to join a global organisation with long-term career growth opportunities.
• A fun, supportive environment where your ideas and contributions are valued.

Ready to take the next step in your career? Apply today and join a team that\'s passionate about creating outstanding customer experiences!