Customer Service Advisor

HR GO Recruitment; England; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Advisor in Bournemouth. This role involves responding to inquiries from investors and ensuring compliance with regulations. Candidates should have some customer service experience, preferably in financial services. Strong team working and independent abilities are essential. The company offers a temp-to-perm position, working Monday to Friday, 9am to 5:30pm.

Qualifications

• Demonstrate inbound customer service experience, ideally from the financial services industry.
• Other customer service experience can include complaint handling, inbound processing, and/or banking roles.
• Strong independent and team working abilities are needed.

Responsibilities

• Respond to emails and calls from investors and professionals while adhering to compliance.
• Prioritize queries and correspond with other departments as necessary.
• Type and administer correspondence to clients/investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers.

Skills

Inbound customer service experience

Complaint handling

Strong independent and team working abilities

Job description

Overview

Job Title: Customer Service Advisor

Location: Bournemouth

Salary/Hourly Rate: £24,570

Job Type: Temp - Perm

Working hours/days: Monday to Friday 9am-5:30pm

HR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company with multiple offices. The client are looking for an enthusiastic and energetic character to join their financial services company based in Bournemouth as a Customer Service Representative.

Responsibilities

• Respond to emails and telephone calls made by investors and professionals while adhering to compliance and regulations.
• Prioritise queries and correspond with other departments when necessary to determine the root cause.
• Type and administer correspondence to clients/investors meeting deadlines.
• Ensure quality and accuracy in all correspondence with customers and investors.

Qualifications / Requirements

• Demonstrate inbound customer service experience, ideally gained from the financial services industry; this isn't essential.
• Other customer service experience can include complaint handling, inbound processing and/or banking roles.
• Strong independent and team working abilities.

How to apply

If you are interested in the Customer Service Advisor role based in Bournemouth, hit the 'apply now!' button for an immediate interview.