Customer Service Advisor - Travel Money

Sainsbury’s Group; Great Bowden; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company is seeking a part-time Customer Service Advisor to work in-store at the Travel Money bureau. The role involves providing friendly service, handling currency, and building customer relationships. Ideal candidates will possess strong attention to detail and excellent communication skills. Training is provided, and the position may require working various shifts, including weekends.

Benefits

10% discount card after 4 weeks

Generous holiday entitlement

Family leave options

Company matching pension contributions

Employee wellbeing support

Shopping discounts on various services

Qualifications

• Background in finance or cash handling is desirable but not essential.
• Strong eye for detail and comfort with handling large sums of money.
• Willingness to work early, late, and weekends.

Responsibilities

• Provide friendly service in-store and handle currency accurately.
• Build good relationships with customers and encourage repeat business.
• Run the travel money bureau independently with team support.

Skills

Attention to detail

Communication skills

Relationship-building skills

Job description

Overview

Sainsbury's – Customer Service Advisor - Travel Money

Location: Market Harborough, Leicestershire | Job Type: Permanent | Employment Type: Part-time

• Role involves working in-store Travel Money bureau, providing friendly service and handling currency with strong attention to detail.
• You may be the face of Travel Money for Sainsbury's Bank, building good relationships with customers and delivering service that encourages repeat business.
• Will typically run the travel money bureau on your own, with a close-knit team support; confident decision-making is important.

Responsibilities

We’re committed to customer service and work-life balance. You’ll contribute to delivering value, making processes easy for customers and supporting the brand values of Sainsbury's Bank. The role emphasizes diversity and inclusion and offers opportunities common to the Sainsbury’s Group.

Qualifications & Requirements

• Background in finance or cash handling is desirable, but not essential as full training is provided.
• Strong eye for detail and comfort with handling large sums of money and figures.
• Excellent communication and relationship-building skills.
• Willingness to work across a range of shift patterns (early, late and weekends) to cover team needs.
• Permission for DBS and credit check is required due to the nature of the role.

Benefits

• Discount card: 10% on most items after 4 weeks; 15% at Sainsbury's on payday periods; 15% at Argos on selected weekends.
• Generous holiday entitlement based on hours worked.
• Family leave: maternity and paternity leave.
• Pension: company matching between 4–7% of pension contributions.
• Sainsbury's share schemes: invest in shares at discounted prices with options to buy on pay periods.
• Wellbeing support: free access to Unmind and Employee Assistance Programme for emotional and practical guidance.
• Colleague networks and cycle-to-work scheme.
• Shopping discounts on gym memberships, restaurants, holidays, and more.