Customer Care Assistant

McDonald’s; Denver; On-site; GBP 40,000 - 60,000; Full time

Job description

Overview

Support for wellbeing resources and a friendly recruitment journey. Olivia is our virtual assistant available 24/7 to answer common questions, guide candidates through the application process, arrange interviews, and provide timely updates. Olivia cannot make hiring decisions, which are made by human recruiters, but she helps ensure the recruitment process stays smooth and accessible.

McDonald’s promotes a safe, respectful and inclusive workplace, with a focus on values and potential. We are a leading employer with award-winning learning, flexible working arrangements, and opportunities for progression.

Interview Process

The interview is a vital part of our hiring process to understand values, attitudes, and fit. Questions may include examples of teamwork and how you contributed to a team. We hire for qualities and potential, rather than solely on qualifications.

Prospects and Culture

Our employees tend to stay with us due to a fun, sociable and flexible environment, with opportunities to progress into roles with more responsibility. A genuine smile, the ability to connect with customers, and effective communication are important. We value friendly, welcoming, courteous and helpful behavior, and teamwork shared across the organization.

Requirements and Availability

To meet role requirements, you should be available to work Saturday and Sunday. Please only apply if you are available on these days. If you cannot attend interview slots offered, you can contact Olivia to rearrange a suitable date.

Eligibility to Work

Before employment, verification of eligibility to work in the UK & Ireland is required. Acceptable documents include evidence of right to work such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.

Benefits

Holiday pay, service awards, meal allowance, employee discounts from top brands, and additional benefits. Overnight shifts may include extra pay, and many roles offer above the national minimum wage, plus various benefits including holiday and sick pay and discounts at over 1,600 retailers.

Frequently Asked Questions

What type of questions do you ask at an interview? The interview focuses on values and attitudes, with examples of teamwork and impact. How often do I get paid? Pay frequency varies by franchise or company-owned locations. What type of shifts? Shifts vary by location and many restaurants operate 24 hours. What should I wear? Uniforms are provided. Does McDonald’s promote its employees? There are opportunities for progression throughout the organization.