Christmas Customer Advisor - Zone D

Boots UK; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail pharmacy in the City Of London is seeking a Christmas Customer Advisor to engage with customers, help with product recommendations, and manage stock during the festive season. This temporary contract may lead to a permanent role based on local opportunities. Ideal candidates will have strong customer service skills and be able to thrive in a busy retail environment.

Benefits

Generous employee discounts

Access to counselling and support services

Maternity/Paternity/Adoption gift card

Qualifications

• Must be available to work Bank Holidays including peak shopping times.
• Comfortable approaching customers and leaving a lasting impression.
• Ability to balance customer care with operational tasks.
• Happy to learn and use new technology including tills and handheld devices.
• Must be able to work collaboratively to meet store goals.
• Physically able to stand, walk, and lift during work hours.

Responsibilities

• Offer thoughtful advice and recommend products to customers.
• Operate the till and assist with self-checkout.
• Manage stock to ensure shelves are full.
• Maintain store presentation to ensure a neat and appealing environment.
• Support online order deliveries and packing as needed.

Skills

Customer Service Skills

Operations Ready

Tech-Savvy

Team Player

Physical Stamina

Brand Ambassador

Job description

Overview

The salary for this role is £14.13 per hour. The festive season is one of our most exciting and important times of the year, made possible by the energy, warmth and dedication of our store teams. As a Christmas Customer Advisor, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be the potential for a permanent role later depending on the opportunities in your local area, so it could be the start of a new career with us.

About the role You will work in a Boots store and report to the Assistant or Store Manager, and your responsibilities will include:

• Responsibilities

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience and no one leaves empty-handed.
• Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll take pride in keeping shelves full so our customers can always find exactly what they need during the busiest shopping season of the year.
• Store Presentation: We're proud of our stores, so you will ensure all areas look their best.
• Online order support: Whilst this is a customer-facing role, you may assist with deliveries, picking, and packing for online orders as needed.

What you'll need

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: We're looking for people who are comfortable approaching customers and love to leave a lasting impression.
• Operations Ready: You are able to balance customer care with daily shop floor and operational tasks.
• Tech-Savvy: You are happy to learn about and use new technology, including operating handheld mobile devices, tills and self-checkouts.
• Team Player: A collaborative, one-team mindset is necessary for helping each other meet the store goals and have fun along the way.
• Physical Stamina: You'll be on your feet, standing, walking and lifting. If you're ready to stay busy and active, this is the role for you!
• Brand Ambassador: We're looking for people who love our Boots ethos, products and services and can't wait to share them with customers.

It would be great if you also have These are desirable experience and are not essential, so we would welcome applications from candidates that don't match these additional criteria:

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services so you can help customers

Career development

Are you thinking about your future career goals? There are plenty of opportunities to continue your career with us; whether you progress within retail or pharmacy, work your way up to store leadership or even join our Support Office. Why not check out some success stories

Our benefits

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at . Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What’s next

If your application is successful, we will be in contact with you to attend an in-person interview within the next 14 days. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process.