Temporary Customer Service Specialist

Michael Page; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A recruitment company is seeking a Temporary Customer Service Specialist in Ellesmere Port to provide exceptional support to clients in the industrial sector. Key responsibilities include managing customer queries, processing orders, and maintaining customer records. Ideal candidates will have strong communication skills and experience in customer service. This role offers an immediate start, weekly pay, and the potential for permanent placement.

Benefits

Weekly pay

Opportunity to go perm

Free on-site parking

Qualifications

• Experience in a customer service role, preferably in industrial/manufacturing.
• Proficiency in CRM systems and Microsoft Office applications.
• Excellent written and verbal communication skills.

Responsibilities

• Respond promptly to customer inquiries via phone and email.
• Process orders accurately and maintain customer records.
• Coordinate with teams to resolve customer issues efficiently.

Skills

Customer service experience

CRM systems proficiency

Problem-solving skills

Communication skills

Detail-oriented

Tools

Microsoft Office

Job description

Overview

Temporary Customer Service Specialist to provide exceptional support to clients within the industrial/manufacturing sector. This role in Ellesmere Port requires a proactive individual with strong organisational skills to manage customer queries and orders effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.
• Process orders accurately and ensure timely communication with clients.
• Maintain and update customer records in the company's database.
• Coordinate with internal teams to resolve customer issues efficiently.
• Monitor and track order statuses to provide timely updates to customers.
• Assist in preparing reports related to customer service activities.
• Identify and escalate any recurring issues to management for resolution.
• Ensure compliance with company policies and procedures at all times.

Profile / Qualifications

• Experience in a customer service role, preferably within the industrial/manufacturing sector.
• Proficiency in using CRM systems and Microsoft Office applications.
• Strong problem-solving skills and the ability to manage multiple tasks effectively.
• Excellent communication skills, both written and verbal.
• A detail-oriented approach with a focus on accuracy and efficiency.
• Ability to work well independently and as part of a team.

Job Offer / Benefits

• Immediate start
• Opportunity to go perm
• Weekly pay
• Free on-site parking