German Speaking Customer Service Advisor

Optima UK Inc Ltd; Leicester Forest East; On-site; GBP 24,000 - 27,000; Full time

Job summary

A customer service company is looking for a German Speaking Customer Service Advisor in Leicester. You will answer customer enquiries and ensure satisfaction through excellent service. Strong communication and customer service skills are essential. The role offers a competitive salary, annual bonus, and various employee perks including discounts, holidays, and a virtual GP service.

Benefits

Competitive salary

30% discount on clothing

25 days holidays plus Bank Holidays

Online discounts

Virtual GP service

Free onsite parking

Qualifications

• Customer service experience is required.
• Strong communication skills are necessary.
• Ability to handle challenging situations calmly.

Responsibilities

• Answer customer enquiries via phone, email, and chat.
• Handle orders and delivery enquiries across multiple markets.
• Solve customer issues quickly while meeting quality standards.
• Guide customers towards their next purchase confidently.

Skills

Excellent written and verbal communication

Good listening and problem-solving skills

Ability to work well in a team and independently

Friendly, lively, and energetic manner

Ability to remain calm in challenging situations

Flexible approach to changes in a fast-paced environment

Job description

Overview

Job Title: German Speaking Customer Service Advisor
Location: Leicester
Salary: £24,000-£27,000
Schedule: Monday to Friday, with shifts between 9:00am and 7:00pm (including 9:00am-5:00pm, 10:00am-6:00pm, and 11:00am-7:00pm)

We Are Looking For

The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships with our clients.

Responsibilities

• Answering customer enquiries via phone, email, and chat, delivering a memorable experience with high-level customer service skills.
• Handle orders, delivery enquiries, refund queries, and more across multiple markets including the UK, US, and Europe.
• Solve customer issues quickly and smoothly, meeting SLAs for quality, first-contact resolution, and productivity while delivering an excellent experience.
• Demonstrate a thorough knowledge of our products and confidently guide customers toward their next purchase.

What We Are Looking For (Qualifications)

• Customer service experience
• Excellent written and verbal communication
• Good listening and problem-solving skills
• Ability to work well in a team and independently
• Friendly, lively, and energetic manner
• Ability to remain calm in challenging situations
• Flexible approach to changes in a fast-paced environment

What We Offer

• Competitive salary and targeted annual bonus scheme
• 30% discount on all current clothing ranges
• 25 days holidays annually, plus Bank Holidays
• Online portal with discounts on retail and entertainment
• Virtual GP service for you and your household
• Free onsite parking