Remote Senior Customer Service Advisor

Essential Employment; Chelmsford; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A temporary employment agency in Chelmsford is seeking a Senior Customer Service Advisor. The role involves providing guidance on housing queries, triaging advice, and managing customer interactions with MRI Orchard. Experience in customer service is essential. The position offers £16.37 per hour and a full-time schedule.

Qualifications

• Experience in customer service roles, particularly in housing management.
• Ability to effectively resolve queries and support residents.

Responsibilities

• Provide advice and guidance to customers via telephone and email.
• Triage housing advice queries and complete duty referrals.
• Use MRI Orchard to manage customer interactions.

Skills

Customer service

Effective communication

Record management

Collaborative work

Tools

MRI Orchard

Job description

Senior Customer Service Advisor - Role Details

Senior Customer Service Advisor needed Paying £16.37 per hr ref 5276754

Full time hours on a temporary basis

Key Responsibilities

• Provide advice and guidance to customers via telephone and email on a wide range of housing management issues, including tenancy queries.
• Triage housing advice queries and complete duty referrals where appropriate.
• Use MRI Orchard to manage customer interactions and maintain accurate records.
• Ensure queries are resolved efficiently and in line with housing policies and procedures.
• Work collaboratively with internal teams and external partners to support positive outcomes for residents.

If you are interested in the role, please email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared