Customer Care Advisor jobs in United Kingdom

We have an exciting opportunity for a Sales Consultant to join our team within Vistry North East, at various locations across Teesside and County Durham. As our Sales Consultant, you will carry out all aspects of the day to day running of the sales development in accordance with the customer journey, taking ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across a number of sites and house ranges within the development and delivering successful continual sales at all sites within the region where required We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated. This role involves weekend working.

• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
• Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
• Awareness of local market and economic conditions.
• You may be required to travel within the region to another development or head office.
• Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site's and house types, to ensure every customer is offered a bespoke choice of purchase options.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company
• Work with the Site teams to understand the build progress to provide customer information as required.
• Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
• Take responsibility for all company property, equipment and presentation across each site within the specified developments.
• Maintain the sales arena including show homes on the development in line with brand and company standards.

Finally, let's tell you a bit more about us… We build more than homes, we're making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you'll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we're a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.

• Experience working in a customer facing role delivering under pressure.
• Experience in generating leads and sales through telephone based business development.
• Proven track record of successfully completing the sales process with customers.
• Proven ability to work under pressure and meet sales targets
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools.
• Strong negotiation and sales skills.
• Excellent administration and organisational skills.
• Good planning and organisational skills
• Excellent communication skills.
• Patience and ability to remain calm under pressure.
• A friendly, trustworthy, and professional attitude.
• Comfortable using multi-channel forms of communication.
• Ability to handle complaints and difficult situations.
• An interest in property and the housing market.
• Willing to be flexible in respect of day to day duties and hours worked.
• Full driving licence and access to a suitable vehicle.
• Willing to travel to all sales sites within the division, including regional offices.
• Willing to work weekends
• Desirable…
• 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above).
• A Levels in any discipline.
  Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Mileage allowance
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…