Account Manager - EPOS

CELESTRA LIMITED; City of Westminster; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading IT services company is seeking an Account Manager to oversee multiple client projects within the hospitality and retail sectors. This role involves managing client relationships, ensuring project success, and leading cross-functional teams. The ideal candidate will have proven project management experience, financial acumen, and a passion for delivering high-quality results. The position offers generous holiday allowances and various employee benefits, aimed at maintaining a great work-life balance.

Benefits

25 days holiday plus all UK bank holidays

Holiday Trading

Cycle to Work Scheme

Tech Payment Scheme

Brilliant Discounts

Fresh fruit delivery

Modern office facilities

Daily coffee and ice cream vans

Team socials and events

Qualifications

• Proven track record of successfully managing complex projects.
• Experience leading cross-functional teams and managing resources.
• Strong skills in building and maintaining client relationships.
• Ability to provide creative solutions to challenges.
• Financially savvy with project budget management capabilities.
• Solid understanding of IT solutions and technical projects.
• Willingness to travel across the UK for project needs.

Responsibilities

• Lead the end-to-end project lifecycle and ensure timely completion.
• Build strong relationships with key clients as the primary contact.
• Utilize project management tools to manage risks and timelines.
• Oversee budgets and ensure financial targets are met.
• Prepare and present performance status reports for clients.
• Prioritize and allocate resources to ensure timely delivery.
• Mentor project teams and foster a high-performance culture.
• Continuously improve project management processes.

Skills

Project Management

Client Relationship Management

Problem Solving

Financial Management

Team Leadership

Tools

Kronus methodology

EPoS systems

Job description

As Account Manager at Celestra, you will lead the successful delivery of multiple client projects, ensuring timely and cost-effective execution. You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget.

Responsibilities

• Lead Project Delivery: full ownership of the end-to-end project lifecycle, ensuring each project is completed on time and within budget.
• Client Relationship Management: build and nurture strong relationships with key clients, serving as the primary contact throughout the project lifecycle.
• Project Planning & Risk Management: utilize Celestra's project management standards and tools (including Kronus methodology) to establish clear timelines, manage risks, and ensure smooth execution.
• Financial Oversight: manage project budgets and monitor P&L accounts to ensure financial goals are met; oversee invoicing and billing to ensure accuracy and timeliness.
• Performance Reporting: prepare and present status reports for clients and stakeholders, detailing project performance, financial health, and any potential risks.
• Resource Coordination: prioritize and allocate resources across multiple projects, ensuring optimal utilization and timely delivery.
• Team Leadership: lead and mentor project teams, fostering a high-performance culture and ensuring projects are delivered to the highest standards.
• Process Optimisation: continuously evaluate and improve internal project management processes to enhance delivery speed and quality.
• Business Development: collaborate with the sales team to identify opportunities for expanding services within existing client portfolios and to drive new business growth.
• Cross-Functional Collaboration: work closely with internal teams to ensure seamless integration and execution of all client projects.
• Continuous Improvement: identify and implement strategies for continuous improvement in project delivery, efficiency, and client satisfaction.

Qualifications

• Proven track record of successfully managing complex projects, particularly in hospitality and retail sectors.
• Experience leading cross-functional teams, managing resources, and ensuring project success.
• Strong Relationship Builder: excel in building and maintaining long-term client relationships, particularly with senior-level clients.
• Problem Solver: proactive, can-do attitude, able to proactively address challenges and provide creative solutions.
• Financially Savvy: manage budgets, ensure profitability, and maintain financial health throughout project delivery.
• Technically Proficient: solid understanding of IT solutions, especially EPoS implementations, with the ability to lead technology-driven projects.
• Leader: experience leading both office-based and remote teams, fostering collaboration and maintaining high performance across multiple projects.
• Results-Oriented: driven by results, focused on delivering projects on time, on budget, and with exceptional quality.
• Travel Willingness: full UK Driving Licence and willingness to travel as required to support project delivery and client needs.

Company

Celestra is a successful and dynamic company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build strong, long-term partnerships and become an extension of our clients' teams to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

Benefits

• 25 days holiday, increasing to 28 days after 3 years service + all UK bank holidays off.
• Holiday Trading – buy extra holiday anytime through the year.
• Cycle to Work Scheme – seasonal health perks like free flu jabs & eye tests.
• Tech Payment Scheme – in partnership with Currys, spread the cost of your next gadget.
• Brilliant Discounts – savings on high street, restaurants & travels.
• Fruit Delivery – fresh fruit every week plus breakfast & lunch on site.
• Modern Offices – parking, pool table, ping pong, pub garden for summer BBQ.
• Daily coffee van & ice cream van when the suns out.
• Team Socials – parties to charity fundraisers, always something going on.