Jobs at Teleperformance in United Kingdom

CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW

Teleperformance is a fast-paced contact centre employer working with well-known clients to deliver world-class customer service.

We have a fantastic opportunity for an inbound customer service specialist in our Fraud Team on the Lloyds Banking Division campaign.

Here is all you need to know…

• Start Date: August 2025
• Salary: £13.50 per hour, with an additional £1 per hour between 9pm – 11pm
• Job Type: Full Time – Permanent
• Working Hours: 40 hours per week (including training)

• Operational hours after training: Full flexibility between 10.00 - 23.00, Monday - Sunday

• Training: 2 weeks based in Glasgow, City Park

• Training hours: 09:00 am – 18:00 pm, Monday – Friday

• Joining the team: First 3 months working on-site in Glasgow. Afterward, opportunity to choose between on-site or at-home working, based on performance. This is subject to successful completion of all probation requirements.

Who we are looking for…

• A professional, polite, and courteous telephone manner
• Ability to deliver excellent service with an outgoing nature
• Excellent verbal communication skills; fluency in English is essential
• A good listener who can convey empathy, patience, and understanding
• Confident and proactive in handling difficult situations and conversations
• High levels of accuracy and attention to detail
• Ability to work independently
• Confidence in making complex decisions
• Self-motivated with effective problem-solving skills
• Strong interpersonal skills
• Driven to work towards achievable targets
• Excellent numeracy skills
• Experience working with vulnerable customers
• Ability to educate customers on protecting themselves against fraud
• Previous banking/financial services experience is highly desirable
• Previous call centre/customer service experience is essential

What will my role involve…?

• Answering inbound calls with enthusiasm and a desire to assist customers at the first point of contact
• Raising scam and fraud cases for online and telephony banking within Lloyds Banking Group
• Handling objections while reassuring customers and ensuring account security
• Investigating pending payments to approve where no fraudulent activity is suspected
• Supporting customers with personal banking issues such as transfers, direct debits, and digital banking support
• Assisting customers experiencing financial difficulties and providing debit card support
• Promoting banking channels like Internet Banking and ensuring customers are aware of all services
• Taking ownership of queries and ensuring timely resolution, providing a positive customer experience
• Supporting regulatory compliance to protect customers
• Recording and resolving customer complaints efficiently
• Managing a high volume of varied customer interactions with excellent time management
• Working with vulnerable customers and resolving complex cases
• Following banking processes and clearly explaining them to customers

Here are our key benefits…

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial and Legal Advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend bonus – earn up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience team to support your journey
• 28 days of annual leave (including bank holidays), increasing with service length
• Discounted bus travel in Glasgow (First Bus)

Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through official channels (UK phone number, text, or official email addresses). If you receive suspicious communications claiming to be from Teleperformance, disregard and report them. Your security is our priority.

Additional Note: Only candidates meeting specific language proficiency scores will proceed on this campaign. Passing the assessment does not guarantee progression if other requirements are not met. We will try to find suitable roles if you pass the assessment but do not meet other criteria. We reserve the right to reject applications that do not meet these standards.

If interested, APPLY TODAY. Our recruitment team will contact you within 48 hours, but feel free to reach out sooner if you'd like to chat.