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Jobs at Teleperformance in United Kingdom

Remote WFM Optimization Lead | Architect

Teleperformance

Gateshead
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect)

Teleperformance

Gateshead
Remote
GBP 60,000 - 80,000
Yesterday
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Remote WFM Optimization Lead | Architect

Teleperformance

Manchester
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect)

Teleperformance

Manchester
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Optimization Architect — Remote UK Leader

Teleperformance

Swindon
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect) - Remote

Teleperformance

Swindon
Remote
GBP 60,000 - 80,000
Yesterday
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Senior Risk Lead - 2LoD, Privacy & Compliance (Hybrid UK)

Teleperformance

Bath
Hybrid
GBP 63,000 - 75,000
Yesterday
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Senior Risk Lead

Teleperformance

Bath
Hybrid
GBP 63,000 - 75,000
Yesterday
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WFM Optimization Architect — Remote UK Leader

Teleperformance

Sunderland
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect) - Remote

Teleperformance

Sunderland
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Optimization Architect — Remote UK Leader

Teleperformance

Aberdeen City
Remote
GBP 50,000 - 70,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect) - Remote

Teleperformance

Aberdeen City
Remote
GBP 50,000 - 70,000
Yesterday
Be an early applicant

WFM Optimization Architect — Remote UK Leader

Teleperformance

Leeds
Remote
GBP 50,000 - 70,000
Yesterday
Be an early applicant

WFM Manager / Snr Manager (WFM Optimization Architect) - Remote

Teleperformance

Leeds
Remote
GBP 50,000 - 70,000
Yesterday
Be an early applicant

WFM Optimization Architect — Remote UK Leader

Teleperformance

Luton
Remote
GBP 60,000 - 80,000
Yesterday
Be an early applicant

WFM Manager / Snr Manager (WFM Optimization Architect) - Remote

Teleperformance

Luton
Remote
GBP 60,000 - 80,000
Yesterday
Be an early applicant

Remote WFM Optimization Lead | Architect

Teleperformance

Leeds
Remote
GBP 60,000 - 95,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect)

Teleperformance

Leeds
Remote
GBP 60,000 - 95,000
Yesterday
Be an early applicant

Remote WFM Optimization Lead | Architect

Teleperformance

Northern Ireland
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect)

Teleperformance

Northern Ireland
Remote
GBP 60,000 - 80,000
Yesterday
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WFM Optimization Architect — Remote UK Leader

Teleperformance

Norwich
Remote
GBP 70,000 - 90,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect) - Remote

Teleperformance

Norwich
Remote
GBP 70,000 - 90,000
Yesterday
Be an early applicant

WFM Optimization Architect — Remote UK Leader

Teleperformance

Manchester
Remote
GBP 65,000 - 85,000
Yesterday
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WFM Manager / Snr Manager (WFM Optimization Architect) - Remote

Teleperformance

Manchester
Remote
GBP 65,000 - 85,000
Yesterday
Be an early applicant

WFM Optimization Architect — Remote UK Leader

Teleperformance

Plymouth
Remote
GBP 60,000 - 80,000
Yesterday
Be an early applicant

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Remote WFM Optimization Lead | Architect
Teleperformance
Gateshead
Remote
GBP 60,000 - 80,000
Full time
2 days ago
Be an early applicant

Job summary

A global workforce management firm is seeking a WFM Manager/Snr Manager to lead the customization and optimization of workforce management processes. In this role, you will manage a team and collaborate across departments to improve efficiency in forecasting and scheduling. The ideal candidate will have extensive experience in WFM systems, strong analytical skills, and a proven track record in project management. This position is remote and offers a permanent contract.

Qualifications

  • 7+ years in Workforce Management, minimum 3 years in architectural or optimization role.
  • Proven experience managing WFM teams and driving organizational change.
  • Strong ability to interpret data and identify trends.

Responsibilities

  • Lead and develop a team of WFM Architects.
  • Architect end-to-end WFM processes.
  • Drive continuous improvement through data-driven decision-making.

Skills

WFM systems knowledge (NICE, Verint, Genesys, Teleopti)
Data analysis
Team leadership
Project management
Stakeholder management
Strategic thinking

Education

Bachelor's degree in Business, Operations, or related field

Tools

Anaplan
Tableau
Power BI
Job description
A global workforce management firm is seeking a WFM Manager/Snr Manager to lead the customization and optimization of workforce management processes. In this role, you will manage a team and collaborate across departments to improve efficiency in forecasting and scheduling. The ideal candidate will have extensive experience in WFM systems, strong analytical skills, and a proven track record in project management. This position is remote and offers a permanent contract.

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.