Customer Care Advisor jobs in United Arab Emirates

Join us on our exciting journey! IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward.

Biotech Client Partner - Regulatory, Drug Development, Clinical, Consulting and Real-World Strategy, EMEA

As a Biotech Client Partner you will support on selected clients from the point of view their asset development and build relationships with C-level stakeholders. The focus will be on the crafting of solutions including (but not limited to) Regulatory and Drug Development strategy, Clinical development, consulting, analytic services, Real World Evidence and elements of Technology.

This role will operate across the client organization, particularly with senior global stakeholders to define and execute our priorities to move the client business forward, providing the conduit between the client and the rest of IQVIA.

This role forms one of the key client roles and should closely partner with the Account Directors from multiple departments including but not limited to Research and Development Solution (RDS), Real World Evidence (RWE), Commercial services, Patient Centric Services, Technology and laboratories to drive the account forward in accordance with both short-term priorities and long-term vision.

This role also requires a close interaction with the project execution team and oversight of the different department involved to consolidate the development of a close relation with the client, facilitating a smooth project delivery and repeat business.

• Drive overall business growth globally with a focus on increasing sales, revenue, and profitability into the assigned global account and assigned target assets.
• Support the development of the Clinical, Regulatory and Drug Development Solutions, Real World & Medical Affairs account asset strategy with input from the broader account aligned team and orchestrate the operational execution including selection and planning around assets.
• Align the account asset strategy with RDS, Regulatory, Drug Development & RWE to ensure a joined up 'Molecule to Market' engagement.
• Build long term relationships with Executive leaders within the client to ensure long term revenue growth for RDS, Regulatory, Drug Development and RWE
• Leverage your existing external network to gain referrals and facilitate establishment of a trust with your clients
• Influence the client's strategy and position IQVIA through thought leadership and innovation aligned to client strategic asset priorities. Leverage senior IQVIA resources and subject matter experts as needed in building preferred supplier relationships.
• Proactively engage client C-level leaders by anticipating client needs and leveraging the IQVIA cross departmental expertise to develop both short- and long-term cross functional solutions.

• Proven expertise across the Biotech, Pharma, and Life Sciences drug development lifecycle-including medical, pre-clinical, clinical operations, and regulatory domains.
• Strong understanding of Biotech business strategy and operational processes, gained within a professional services environment (CRO).
• Solid Consulting background with a track record of delivering client-focused solutions.
• Well-connected within the Biotech ecosystem, with an extensive external network.
• A natural relationship builder and influencer, able to engage stakeholders across all levels.
• Skilled in consultative selling, with the ability to uncover client needs and orchestrate cross-functional teams to deliver compelling, tailored solutions.
• Comfortable engaging with senior executives and navigating complex client environments.
• Experienced in solution development-able to craft persuasive narratives, generate bold ideas, and back them with evidence.
• Strong collaboration, influence, and persuasion capabilities.
• Adept at operating within complex matrix organizations, aligning diverse stakeholders.
• Demonstrated success in selling and negotiating large-scale, cross-functional solutions.
• Brings excellent communication, organizational skills, analytical thinking, and problem-solving ability.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the fitting personality. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It is an exciting time to join and reimagine what's possible in healthcare.

Moving healthcare forward. Together.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com