Hybrid Customer Service Assistant - Help Applicants Succeed

Arts Council England; Manchester; Hybrid; GBP 29,000; Full time

Job summary

A public arts organization based in Manchester is seeking an Assistant for their Customer Service team. The role involves responding to inquiries via phone and webchat, assisting applicants with application processes, and maintaining service standards. Ideal candidates will have experience in customer service and excellent communication skills. The position offers a fixed-term contract until August 2026, with flexible and hybrid working options, plus a starting salary of £28,662 per annum.

Benefits

Generous annual leave

Final salary pension scheme

Flexible working options

Qualifications

• Experience in Customer Service expected.
• Organised, customer-focused, and able to manage multiple systems.
• Excellent verbal and written communication skills.
• Proactive and able to work both independently and in a team.

Responsibilities

• Respond to customer enquiries via telephone, webchat, and written communication.
• Assist applicants navigate systems and support application processes.
• Manage multiple systems, information absorption, and prioritization.
• Maintain accuracy and compliance with policies.

Skills

Customer service experience

Excellent communication skills

Organised and proactive

Ability to manage multiple systems

Job description

A public arts organization based in Manchester is seeking an Assistant for their Customer Service team. The role involves responding to inquiries via phone and webchat, assisting applicants with application processes, and maintaining service standards. Ideal candidates will have experience in customer service and excellent communication skills. The position offers a fixed-term contract until August 2026, with flexible and hybrid working options, plus a starting salary of £28,662 per annum.