Specialist Customer Services Representative Casual

Cheshire West and Chester Council; Chester; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in Chester seeks a casual team member for their Libraries Team. The role includes assisting customers, providing digital support, and promoting library activities. Successful candidates will possess excellent communication skills, the ability to foster positive relationships, and a passion for enhancing the library experience. The job requires flexibility in working hours, including weekends and evenings, with a pay rate of £12.60 per hour.

Qualifications

• Strong customer service skills are essential.
• Ability to work in a team and adapt to changing situations.

Responsibilities

• Assist customers with queries.
• Provide varied digital support.
• Operate library management systems.
• Process and shelve library stock.
• Encourage library use through activities.

Skills

Excellent communication skills

Ability to develop positive working relationships

Energy and enthusiasm

Job description

Cheshire West and Chester Council brings a fresh and energetic approach to providing top quality services for its many customers and communities.

West Cheshire is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will be part of an inspiring Libraries Team, contributing to the delivery of an innovative library service.

You will assist in the delivery of a comprehensive range of services, that are shaped by communities, responsive to change and open to all, promoting our vision of a library service that enriches lives.

You will have excellent communication skills, the ability to develop positive working relationships and be able to deal with varied situations in a pragmatic and supportive manner. You will have the energy and enthusiasm to deliver the range of services we provide.

Responsibilities

• Assist customers with queries.
• Provide varied digital support.
• Operate library management systems.
• Process and shelve library stock.
• Provide and take part in a full range of activities for adults and children to help encourage library use and promote reading.

Are you a team player who thrives in a constantly changing environment, who really knows what it feels like to receive and give great customer service?

Position Details

This is a casual position. The hours and pattern of hours are as and when required and will include some weekend and late night (until 7pm) working. Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12.60 per hour for all contracted hours.