Customer Service Advisor - 12 Month Fixed Term Contract

Yorkshire Building Society; Newcastle upon Tyne; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading mutual financial institution in Newcastle upon Tyne is seeking a part-time customer service representative to support members with their financial goals. This role focuses on building meaningful relationships, providing guidance across multiple platforms, and maintaining a member-first approach without the pressure of sales targets. The ideal candidate will show empathy, have a growth mindset, and be eager to contribute to the team's success. They will receive competitive benefits, including holidays, bonuses, and healthcare access.

Benefits

25 days holiday plus Bank Holidays

On target bonus of 7%

Up to 11% pension contribution

Access to health benefits

Self-service benefits portal

Qualifications

• Motivated to go the extra mile for colleagues and members.
• Thrives in dynamic environments and embraces change.
• Values diversity and understands the importance of different perspectives.

Responsibilities

• Build relationships with members and help them find suitable products.
• Support members' accounts through various communication channels.
• Focus on member needs without sales pressure.

Skills

Empathy

Emotional intelligence

Strong communication

Digital tool proficiency

Job description

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals whether that’s saving for a special trip, buying a first home, or planning for the future.
• Communicate confidently across multiple channels, including in‑branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members without the pressure of sales targets.

About the Newcastle Branch

Each YBS branch has its own unique character and strengths, making every location a special place to work. Newcastle Branch is a busy city centre branch with lots of different things to get involved in and we can’t wait to hear from you. There are also opportunities to network with others in the wider area, region, network, and Head Office so you will be able to engage with others outside of your branch team.

Qualifications

• Is motivated to go the extra mile for colleagues and members, contributing to shared goals.
• Thrives in dynamic environments and embraces change with curiosity and positivity.
• Values diversity and understands the importance of different perspectives, experiences, and skills.

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Benefits & Compensation

• Holiday: 25 days plus Bank Holidays, and the option to buy up to a further 5 days.
• Bonus: On target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
• Pension: Contribution up to 11% into your YBS pension.
• Healthcare: Access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
• My Benefits: Access to our self‑service benefits portal, where you can access a range of retail, hospitality and health discounts.
• Salary: 18,400 Per Annum + Bonus & Benefits.

Contract: Part time.

Desired Traits

• Shows empathy and emotional intelligence, creating a welcoming and supportive atmosphere for everyone.
• Builds strong, respectful relationships with members and teammates.
• Has a growth mindset and is eager to learn through our training and development opportunities.
• Is confident using digital tools and open to learning new technologies.
• Is committed to personal development and staying future‑ready.

If you enjoy connecting with people and making a difference, a career in Customer Service within our Branch Network could be a fantastic opportunity for you. We’re always looking for ways to enhance the customer experience, improve efficiency, and explore new ideas. And as we embark on an exciting digital transformation, the future is full of possibilities for us and for you.