Inside Sales Representative

Blackhawk Network; Dacorum; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading branded payments company in the UK is seeking an Inside Sales Representative to manage and promote gift card solutions. The ideal candidate will engage potential clients, meet sales targets, and collaborate across teams while demonstrating excellent customer service skills. The role offers benefits such as 25 days annual leave, private medical insurance, and a flexible working environment. Join us to shape the future of branded payments!

Benefits

25 days annual leave

Private medical insurance

Group income protection

Hybrid working

Recognition program

Qualifications

• Proven ability to meet or exceed sales targets.
• Demonstrated strong communication skills.
• Effective teamwork and collaboration abilities.

Responsibilities

• Reach out to potential clients via phone and email.
• Work towards individual and team sales goals.
• Tailor solutions based on customer insights.
• Monitor the CashStar platform, assist with queries.
• Collaborate across teams to resolve complaints.
• Operate in line with company policies and procedures.

Skills

Sales experience

Customer interaction skills

Attention to detail

Teamwork

Problem-solving

Confident use of business tools

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

The CashStar team delivers comprehensive gift card solutions for both B2B and B2C markets, helping leading retail brands grow customer engagement and drive revenue. The team operates across multiple functions, working together to support clients in the UK and European territories. You will work with major retailers such as Tesco, Morrisons, and Marks & Spencer to manage and promote their gift card programs. The Inside Sales Representative is a key part of the team, focused on expanding and nurturing our client base for bulk gift card purchases.

• Identify and Engage Prospects: Reach out to potential clients via phone, email, and supported digital channels to introduce CashStar's bulk gift card solutions and generate interest.
• Achieve Sales Targets: Work towards individual and team goals, adapting to market trends and customer behaviours to drive performance.
• Understand Customer Needs: Use insights from customer interactions to identify opportunities across the CashStar platform and tailor solutions to maximise sales.
• Support Platform Activity: Monitor the CashStar platform, assist with account and sales queries, and investigate any issues or errors that arise.
• Collaborate Across Teams: Work closely with finance, operations, and sales teams to resolve customer complaints and share information that improves service delivery.
• Demonstrate Best Practice: Operate in line with company policies, procedures, and legislative updates, consistently reflecting the company Beliefs in your approach.
• Sales Experience: Ideally bring previous experience in a sales role, with a proven ability to meet or exceed targets.
• Teamwork and Collaboration: Work effectively as part of a team, contributing to shared goals and supporting colleagues.
• Customer Interaction Skills: Deliver excellent service through professional telephone and email communication.
• Confident Use of Business Tools: Demonstrate strong working knowledge of Microsoft Excel, Word, PowerPoint, and online search engines to support day-to-day tasks.
• Clear and Professional Communication: Communicate confidently with customers and internal stakeholders, both verbally and in writing.
• Attention to Detail and Problem Solving: Maintain high standards in written communication, with the ability to solve problems and remain calm under pressure.

Candidate Journey at BHN

1. Stage 1: Shortlisting of suitable candidates
2. Stage 2: Screening Call
3. Stage 3: Interview(s) with Hiring Manager(s)
4. Stage 4: Feedback/Hired

At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Benefits

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!