Welsh-Speaking Frontline Customer Service Advisor

Wrexham County Borough Council; Wrexham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local government authority in Wrexham seeks a Customer Services Adviser to join their Contact Centre. The role entails providing excellent customer service, managing enquiries over the phone and face-to-face, and handling sensitive information. Fluency in conversational Welsh is required, alongside strong communication and computer skills. This position offers a supportive working environment with comprehensive training and benefits such as flexible working arrangements and a robust pension scheme.

Benefits

Membership in the Local Government Pension Scheme

Flexible working arrangements

Generous annual leave up to 32 days

Discounted leisure membership

Employee assistance programme

Health and well-being resources

Qualifications

• Experience in a front-line customer service role.
• Ability to handle sensitive information professionally.
• Flexibility to undertake various reception and payment duties.

Responsibilities

• Provide first point of contact support for clients.
• Handle benefits and Council Tax enquiries.
• Perform reception duties in a Contact Centre environment.

Skills

Customer service skills

Excellent communication skills

Welsh conversational skills

Computer skills

Comfort using new technology

Job description

A local government authority in Wrexham seeks a Customer Services Adviser to join their Contact Centre. The role entails providing excellent customer service, managing enquiries over the phone and face-to-face, and handling sensitive information. Fluency in conversational Welsh is required, alongside strong communication and computer skills. This position offers a supportive working environment with comprehensive training and benefits such as flexible working arrangements and a robust pension scheme.