Flexible Repair & Scheduling Customer Service Advisor

Axis Europe; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A maintenance and refurbishment provider in London is seeking a Customer Service Advisor to handle inbound customer calls and emails related to household repairs. You will provide excellent customer service across multiple channels, liaising with tenants and ensuring smooth resolution of enquiries. This role offers a competitive salary, flexible working, 25 days holiday, and opportunities for development. Join a dynamic team dedicated to delivering essential building services across various sectors.

Benefits

Competitive salary package

Flexible working

25 days' holiday + bank holidays

Perkbox (discounts, perks & wellbeing offers)

1 paid volunteer day

£2000 refer-a-friend bonus

Qualifications

• Proven record of providing first contact resolution services.
• Ability to schedule appointments and raise repair jobs using IT.
• Familiarity with the maintenance or building industry is advantageous.

Responsibilities

• Handle inbound calls and emails from tenants regarding repairs.
• Ensure effective communication with supervisors and subcontractors.
• Support policies related to sustainability and environmental compliance.

Skills

Excellent customer service skills

Effective interaction with customers

Teamwork

Ability to work under pressure

Knowledge of IT software

Technical knowledge of repairs

Job description

A maintenance and refurbishment provider in London is seeking a Customer Service Advisor to handle inbound customer calls and emails related to household repairs. You will provide excellent customer service across multiple channels, liaising with tenants and ensuring smooth resolution of enquiries. This role offers a competitive salary, flexible working, 25 days holiday, and opportunities for development. Join a dynamic team dedicated to delivering essential building services across various sectors.