Helpdesk Coordinator: Customer Care & Operations

Vivo Defence; Idmiston; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading defence services provider in Idmiston is looking for a Helpdesk Coordinator to manage customer interactions and streamline maintenance operations. The successful candidate will ensure that all requests are handled efficiently, aiming for excellence in every interaction. Responsibilities include coordinating tasks, processing orders, and driving improvements in Helpdesk efficiency. Strong communication and IT skills are essential to support the UK military's facilities management effectively.

Qualifications

• Experience in a customer service helpdesk or scheduling environment.
• Ability to handle complex queries calmly and effectively.
• Strong track record of delivering quality outcomes.

Responsibilities

• Be the first point of contact, managing requests via various channels.
• Coordinate reactive and planned maintenance work.
• Process purchase orders and manage complaints effectively.
• Drive continuous improvement of Helpdesk operations.

Skills

Customer service experience

Strong communication skills

IT proficiency (Microsoft Office)

Experience with helpdesk technologies

Attention to detail

Tools

CAFM systems

Telephony systems

Omnichannel platforms

Job description

A leading defence services provider in Idmiston is looking for a Helpdesk Coordinator to manage customer interactions and streamline maintenance operations. The successful candidate will ensure that all requests are handled efficiently, aiming for excellence in every interaction. Responsibilities include coordinating tasks, processing orders, and driving improvements in Helpdesk efficiency. Strong communication and IT skills are essential to support the UK military's facilities management effectively.