puestos en Ikea en Gran Bretaña

IKEA Lakeside are looking to welcome a Customer Relations Assistants

Be the welcoming face that makes every IKEA visit feel smooth and stress‑free. As a Customer Relations Co‑worker, you’ll be at checkouts and other key touchpoints—helping with purchases, returns, and questions to ensure customers leave happy.

• The Start Date of employment will be: 15th November 2025
• Competitive hourly rate of £13.25 per hour.
• Part‑time contracts are available, 18–30 hours working 3–5 days per week including every 4th weekend off
• We can discuss flexibility to match your life and our business needs during the interview.

Our co‑workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on high‑street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest‑free loans.
• Free & confidential Employee Assistance Program and Well‑being Portal.
• Given Day – additional days’ paid leave to take at any point during the year, when it’s important for you.

Full Benefit list – https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310

• You prefer to take initiative, are adept at juggling several responsibilities at once, and value teamwork while also being able to complete assignments without direct supervision.
• You have a customer first mindset, where you make the customer feel valued and supported in everything you do.
• You are computer literate and able to work with technology.
• The confidence to maintain composure and patience when dealing with a variety of customers and complex complaints.

• You will use your knowledge, resilience and problem‑solving skills to resolve customer complaints, dealing positively and quickly with any issues raised.
• You ensure accurate handling of all returned products, highlighting and escalating any product issues immediately.
• Supporting customers experiencing difficulties in product assembly and where needed be able to order and exchange spare parts.
• Carry out admin tasks in relation to product and customer queries.

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face‑to‑face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email Recruiter jack.mcskeane@Ingka.ikea.com and I will be happy to help!