Jobs bei IKEA Gruppe in Großbritannien

We are expanding our team at IKEA Peterborough Customer Support Centre and are seeking full-time Customer Service Advisors to join us.

Are you passionate about customer service? Do you enjoy delivering high-quality support and thrive in a dynamic environment with varied tasks?

As a Customer Service Advisor, you will be the friendly voice our customers rely on through phone calls, online chat, emails, and social media. Your role involves handling inquiries, resolving issues, and turning complaints into opportunities to create a positive IKEA experience. We see challenges as a chance to brighten our customers’ day.

• Start date: 23rd June 2025
• Competitive hourly rate of £12.60 (£25,552.80 annually)
• 39 hours per week over 5 days out of 7, including every 2nd weekend, with shifts between 07:00 – 20:15
• After 3-6 months, opportunity to apply for hybrid working (minimum 1 day in the office)

• 15% IKEA discount and access to discount portal
• Life Assurance (4x your pay), pension contributions, interest-free loans
• Personal development including language learning with Rosetta Stone
• Additional paid days off during the year

For more details, visit IKEA Careers.

• Previous customer service experience
• Ability to build rapport and communicate effectively across channels
• Resilience and focus under stress
• Proficiency with IT tools and eagerness to learn

• Engage with customers to resolve issues positively and efficiently
• Meet KPIs and service standards
• Participate in coaching and skill development
• Utilize Microsoft Office 365 and customer management systems

We value diversity and welcome candidates from all backgrounds, including those with disabilities, to join us and feel valued.

• Attach an updated CV with your application
• Complete a short video interview if shortlisted
• Attend an assessment centre by invitation

We appreciate every applicant and will keep you informed throughout the process. For support or questions, contact Lisa at lisa.cathcart@ingka.ikea.com.