Part Time Customer Service Advisor

EE Limited; Cramlington; On-site; GBP 13,000 - 14,000; Part time

Job summary

A telecommunications company is looking for a part-time Customer Service Technical Agent to join their Broadband Technical Team in Cramlington. This role involves assisting customers with broadband technology queries via phone. No experience is required as training will be provided. The company offers a starting salary of £13,379.73, rising to £13,698.13 after 8 months, along with various benefits like health services, family leave, and discounts on products. Flexible hours and career development support are also key aspects of this role.

Benefits

Online GP access

Paid carer's leave

Equalized family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Natural helpfulness and ability to build relationships with customers.
• No specific experience required; training will be provided.
• Flexibility in work schedule.

Responsibilities

• Assist customers with broadband technical queries over the phone.
• Provide support for simple and complex technical issues.
• Utilize flexibility to manage personal responsibilities.

Skills

Problem-solving

Relationship building

Calm demeanor

Job description

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.

Why not use your skills to make a difference and join our Broadband Technical Team in EE Gosforth. You'll be talking over the phone to customers with all sorts of broadband tech‑related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership, you'll be there for the customer supporting them all the way.

You don't need specific experience to join us. Provided you're naturally helpful, calm, and can build relationships - we can train you on the rest. We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We're here to support you in being successful, meaning we'll do everything we can to make sure you don't miss that appointment or can look after your family in an emergency. Just a few ways we're doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Part time: 20 or 25 hours per week

Salary: £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses. Hourly rate: £12.82 per hour rising to £13.12 per hour at 8 months in role.

• Great'starting salary of £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer's leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and we'll support you in achieving the career you want.
• Season Ticket Travel Loan – giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.