Biopharma Logistics: Customer Relationship Manager

Kuehne + Nagel; Staines-upon-Thames; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics company in Staines-upon-Thames is seeking an experienced professional to manage Key account Customers in the freight logistics division. The role involves ensuring compliance with company policies and delivering excellent customer service while collaborating across departments. Candidates should have significant experience in biopharma operations, a comprehensive understanding of courier processes, and strong problem-solving abilities. This position impacts essential deliveries, supporting both ordinary and special moments for clients.

Qualifications

• Proven experience in biopharma or specialist courier operations.
• Comprehensive knowledge of courier and freight operations, including import/export.
• Strong understanding of temperature-controlled packaging solutions.

Responsibilities

• Manage and monitor Key account Customers and ensure compliance.
• Effective communication with staff and cooperation within management.
• Monitor existing Quality Control procedures for compliance.

Skills

Customer service exposure

Problem-solving skills

Negotiation skills

Strong communication skills

Team motivation abilities

Job description

A global logistics company in Staines-upon-Thames is seeking an experienced professional to manage Key account Customers in the freight logistics division. The role involves ensuring compliance with company policies and delivering excellent customer service while collaborating across departments. Candidates should have significant experience in biopharma operations, a comprehensive understanding of courier processes, and strong problem-solving abilities. This position impacts essential deliveries, supporting both ordinary and special moments for clients.