Tech-Savvy Customer Service Advisor (Part-Time)

EE Limited; Jarrow; On-site; GBP 13,000 - 14,000; Part time

Job summary

A leading telecommunications provider is looking for individuals to join their Broadband Technical Team in Jarrow. In this Customer Service Technical role, you will assist customers over the phone with a variety of broadband tech-related queries. No specific experience is required; you just need to be naturally helpful, calm, and eager to learn. This part-time position offers a starting salary of £13,379.73, rising to £13,698.13 after 8 months, along with incentives and a flexible work environment.

Benefits

Online GP services

Paid carer's leave

Equalised family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• No specific experience needed; transferable skills like problem-solving and customer relations are essential.
• Ability to provide helpful, calm support to customers with broadband issues.
• Willingness to learn and adapt to a technical environment.

Responsibilities

• Assist customers with various broadband technical queries.
• Provide support while maintaining a calm and helpful demeanor.
• Work flexibly, scheduling your own breaks as needed.

Skills

Problem-solving

Customer Relationship Building

Calm Under Pressure

Job description

A leading telecommunications provider is looking for individuals to join their Broadband Technical Team in Jarrow. In this Customer Service Technical role, you will assist customers over the phone with a variety of broadband tech-related queries. No specific experience is required; you just need to be naturally helpful, calm, and eager to learn. This part-time position offers a starting salary of £13,379.73, rising to £13,698.13 after 8 months, along with incentives and a flexible work environment.