Customer Care Advisor jobs in United Kingdom

Our Customer Delivery Operations are a vital part of our business. Here at the Partnership, our Transport Administrator will take ownership of the department's operational success by assisting site management with daily tasks and project work, supporting continuous improvement initiatives and using your customer experience to be an ambassador of John Lewis and Partners.

• Ensure compliance with the Road Transport Working Time Directive, Domestic Regulations, and EU Drivers' Hours
• Regulations.
• Maintain and update in an accurate and timely manner the vehicle maintenance planner.
• Manage vehicle defects to ensure roadworthiness of the Fleet.
• To ensure all vehicle and driver records are maintained in accordance with regulations.
• Support resource management of people and vehicles in line with the Operators Licence margin.
• Promote and adhere to all Legal, Health & Safety and Customer Delivery Hub operating procedures.
• Understand and adhere to the General Data Protection Regulation (GDPR).
• Assist with general administration daily tasks.
• Be a brand ambassador, delivering an outstanding end to end customer experience.
• Support and champion business strategies and initiatives including Partnership Plans, CSR, Health and Wellbeing and local charity.
• Regularly undertakes self-auditing within the Transport Operation to maintain legal compliance.
• Adhere to Health and Safety policy and guidance.
• Report all accidents and near misses to your Line Manager to adhere to Health & Safety Legislation.
• Follow the recommended John Lewis Partnership's manual handling and mechanical handling instruction.

• Experience of working in an administrative role.
• Previous experience of data processing and inputting.
• Excellent communication skills (verbal and systemic).
• Excellent organisation and planning skills.

• Knowledge of telematics and route planner systems
• Knowledge of Drivers' Hours
• Experience of working in a transport environment
• Transport Manager CPC Qualification

You’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.

We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.