Tech-Savvy Customer Service Advisor (Part-Time)

EE Limited; Cramlington; On-site; GBP 13,000 - 14,000; Part time

Job summary

A telecommunications company is looking for a part-time Customer Service Technical Agent to join their Broadband Technical Team in Cramlington. This role involves assisting customers with broadband technology queries via phone. No experience is required as training will be provided. The company offers a starting salary of £13,379.73, rising to £13,698.13 after 8 months, along with various benefits like health services, family leave, and discounts on products. Flexible hours and career development support are also key aspects of this role.

Benefits

Online GP access

Paid carer's leave

Equalized family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Natural helpfulness and ability to build relationships with customers.
• No specific experience required; training will be provided.
• Flexibility in work schedule.

Responsibilities

• Assist customers with broadband technical queries over the phone.
• Provide support for simple and complex technical issues.
• Utilize flexibility to manage personal responsibilities.

Skills

Problem-solving

Relationship building

Calm demeanor

Job description

A telecommunications company is looking for a part-time Customer Service Technical Agent to join their Broadband Technical Team in Cramlington. This role involves assisting customers with broadband technology queries via phone. No experience is required as training will be provided. The company offers a starting salary of £13,379.73, rising to £13,698.13 after 8 months, along with various benefits like health services, family leave, and discounts on products. Flexible hours and career development support are also key aspects of this role.