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Department: Karting

Employment Type: Zero Hours

Location: Silverstone

Compensation: £14.41 / hour

• Karting Manager
• Assistant Karting Manager
• FOH Manager
• FOH Team
• Catering Team
• Kart Operations Team
• Admin Team

• Catering Team
• Public Events Team
• Venue Operations Team
• Health and Safety Teams
• External Suppliers
• Instructors
• Commentators
• Drive Team
• Workshop Team

• Be instrumental in the pre-opening phase, assisting in establishing reception and FOH operational standards and procedures.
• Support the Front of House Manager and Assistant Karting Manager in the creation of different product types, product mix and scheduling.
• Collaborate with wider business stakeholders, venue, health and safety, security and medical ensuring efficient planning and smooth effective delivery to all customers.
• Responsible for daily FOH operations, management of the FOH team, helping to ensure optimal track utilisation, flawless execution of events and a seamless customer journey.
• Be fully proficient in all Kart Silverstone systems, including booking, timing, etc.
• Oversee the onboarding and training of all new junior FOH team members.
• Take on ad hoc tasks as required by the Front of House Manager.
• Deputise for the Front of House Manager where required.
• Contribute to the delivery of exclusive events, the Kart Silverstone Academy and Championships.
• Oversee the day-to-day running of the Laundry and Merchandise operation, working in collaboration with the merchandise and operations teams.
• Ensure that the Reception and FOH areas are maintained to an exceptional standard of presentation and cleanliness
• Assist the FOH Manager in overseeing and replenishing stock levels of Merchandise, Trophies/Medals, Non-consumables (helmets, gloves, suits, etc) and balaclavas.
• Assist the FOH Manager in ensuring par levels are maintained, and all items are in a good state of repair and cleanliness.

• Lead and deliver unforgettable experiences from booking through to post-event feedback.
• Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
• Provide overall support to the team with any customer complaints, late arrivals or general issues.

• Champion department collaboration and communication to ensure seamless delivery of operations.
• Conduct Team briefings for all FOH team in collaboration with the FOH Manager, with clear instructions on how the day will operate.
• Regularly check and action the Kart Silverstone inbox.
• Develop and inspire a high-performing FOH team who are aligned with Silverstone’s values and culture.
• Lead training initiatives alongside the FOH Manager, ensuring all staff excel in safety protocols and customer care.
• Manage FOH team rotas in the absence of the FOH Manager.
• Report lateness and attendance issues to the FOH Manager.
• Assist in the delivery of sales targets for the FOH team, monitor and reward or refocus the team.
• Ensure sufficient team breaks and staff cover is organised throughout the day and staff welfare is available.

• Conduct pre-opening and regular inspections of the Kart Silverstone reception, FOH and BOH areas alongside the FOH Manager.
• Enforce safety protocols, collaborating with regulatory bodies and internal teams to adhere to rigorous industry standards and best practices.
  
  

• Monitor variable pricing of products and recommend change where required.
• Understand operational costs and mitigate these on a day-to-day basis.
• Identify cost saving opportunities and present to the FOH Manager.
• Conduct regular stock counts, review and implement cost saving practices.

• Assist the marketing team to drive campaigns and partnerships that attract new audiences.
• Understand the scheduling and products on offer, providing feedback and recommendations for better occupancy and profitable scheduling.
• Drive the Kart Silverstone Academy and Championships.
• Drive upsell opportunities (such as helmet camera’s and racing gloves), back to back opportunities and the wider Silverstone offerings (Escapade, Museum, Tours, etc)

• An up-and-coming leader with experience and success in team management and customer service, preferably within motorsport or leisure industries.
• Exceptional customer service skills, with a passion for creating extraordinary experiences.
• Outstanding communication and problem-solving skills, thriving in high-pressure environments.

• Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
• Flexibility to work weekends, evenings and holidays as needed – we operate 364 days a year!