Grounds maintenance contracts manager

HL Services; King's Lynn; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in grounds maintenance services is seeking a Contracts Manager to oversee client relationships and ensure service satisfaction. The role involves conducting site audits, managing staff, and ensuring health and safety standards are met. The ideal candidate will possess strong leadership qualities, excellent organisational skills, and a commitment to customer service excellence.

Qualifications

• Strong customer focus and proactive service commitment.
• Excellent planning, time management, and organisational skills.
• Demonstrated management and leadership abilities.

Responsibilities

• Manage client relations and ensure satisfaction.
• Conduct safety audits and carry out site inspections.
• Oversee budgets, staffing, and recruitment processes.

Skills

Customer focus

Planning

Time management

Organisational skills

Leadership

Team player

Good IT skills

Job description

Contracts Manager Job Description

Reporting into a Regional Manager, the position will involve but is not limited to:

• Working closely with our clients around Kings Lynn in Norfolk and visiting our Office in Dagenham as required to ensure their complete satisfaction
• Carrying out recorded Site Inspections and ensuring resident satisfaction
• Occasional early evening or weekend meetings with clients & residents
• Carrying out safety audits on sites, machinery, equipment etc.
• Liaising with and overseeing any sub-contractors
• Ensuring Health & Safety requirements are met
• Ensuring internal and client KPI’s are met and exceeded
• Providing excellent customer service
• Working closely with our clients to offer training and work opportunities for their residents
• Liaising with the development departments within our client’s organisation to provide input into design and assisting with the timely delivery of grounds maintenance services
• Assisting our clients in gathering feedback from residents
• Attending Client Performance Meetings and meeting clients & residents on-site
• Dealing with compliments, complaints and performance improvement
• Providing monthly reports to senior management as required, and ensuring weekly planners are completed
• Managing budgets, staff and resources
• Interviewing and recruiting new staff
• Carrying out 4 and 8-weekly reviews, probationary appraisals and training with all new staff members as required and ensuring that HR receives all related documentation
• Training & inducting new staff on their routes – i.e., ensuring someone works with them at each site in their first week
• Completing new staff paperwork accurately and correctly
• Reporting any absences (daily) or changes of staffing to the HR & other relevant teams
• Checking timesheets and submitting timesheet / pay information in a timely manner and observing monthly deadlines.
• Working closely with the HR team on all personnel issues including, recruitment, performance management, any variations to contracts, development and disciplinary procedures etc.
• Fully confident in using Timegate; train team operatives in the use of Timegate; help resolve issues that occur within the team
• Manage stock orders, equipment orders, van checks, issuing of timesheets and schedules, record any issues raised by staff members and carry out 1-2-1s with your team on team days
• Managing operatives and staff to ensure their duties are carried out professionally and in-line with company procedures
• Attending monthly training & development days as required with the Regional Manager
• Any other work as deemed necessary by the company and/or senior management

Key Skills/Characteristics required:

• Team Player – be able to work closely with colleagues, operatives and clients
• Pro-active and committed to providing an excellent service
• Have a strong customer focus
• Excellent planning, time management and organisational skills
• Able to be flexible with working hours
• Able to work under pressure, organise and prioritize workloads in a busy environment
• Be honest, open and committed with strong personal integrity
• Strong management & leadership style with a focus on supporting and developing operatives within your teams
• Good IT skills
• Ability to create and maintain positive relationships with colleagues and customers

Groundscapes 01306 711720 [e-mail]

Cleanscapes 01306 711730 [e-mail]