Complaints jobs in United Kingdom

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

The Clinical Training Specialist (CTS) role is a “Patient Training and Education expert” in Home Therapies for Vulnerable Adults. The CTS partners with referring units to teach patients and staff best practice in Peritoneal Dialysis (PD). The CTS works to fulfil the demand for patient training to ensure that patients are expertly and appropriately trained on Vantive's therapies to optimise outcomes and to minimise avoidable technique failures. Critical to the success of the role is the use of innovative and evidence-based teaching practices, to teach and educate staff and patients in order to improve technique and therapy success. This role is part of a team based at a Education Centre (EC West London) working closely with the other EC site and regional CTSs. The role needs to be flexible in their approach to facilitate the patient demand for training in a timeframe that meets their dialysis needs.

Essential Duties and Responsibilities:

• Teach and empower patients in self-management of PD by providing high quality evidence-based patient training to patients following referral from NHS hospitals at primarily at EC, but also in the patient’s own home or hospital as required.
• Educate, advise and train healthcare professionals on best practice patient training methods for PD, adopting a train the trainer approach where needed, to maintain and develop skills in the referring hospitals.
• Supporting in on site education of junior healthcare teams in basic and essential skills for managing patients on PD therapy.
• Work closely with Renal Therapy Specialist (RTS) to assist with education plans for specific identified hospitals in line with agreed growth plans.
• Work closely with teaching hospitals to allow the center to be used as an education environment for observation of training particularly Renal Course nurses and new to PD nurses.
• Complete high quality training records, document training provided and feedback to hospital staff.
• Provide innovative refresher and follow-up training support for patients.
• Ensure product knowledge remains current and evidence based, making time to read journals and attend conferences
• Attend and contribute to Regional Business Meetings to ensure activities are aligned and market knowledge is transferred as appropriate
• Provide patient and customer feedback and act as a subject matter expert to sales and marketing teams on designing and improving new/existing materials based on patient and customer needs
• Support internal training initiatives as subject matter experts to drive clinical excellence amongst the Vantive commercial teams.
• Support the EC manager in maintaining Care Quality Commission (CQC) regulations and be inspection ready.
• Safeguarding the wellbeing of service users and staff in line with regulated activities of the CQC (as it in scope for providing direct clinical care with vulnerable patients).
• Regular auditing to monitor the quality of our education service any concerns and complaints to ensure continuous improvement.
• Participate in governance processes identifying learning opportunities.
• Support the PD knowledge and development of NHS staff and provide educational sessions on basic skills either face to face or remotely.
• Provide high quality via a remote platform should the patient need this service

Qualifications/ Education and/or Experience:

• Adult Nursing degree or equivalent required. (Essential)
• Currently listed on NMC register (Essential)
• Evidence of post registration study. (Essential)
• Computer literacy skills – Office 365 (Essential)
• Demonstrate strong teaching and communication skills, both written and verbal, to support training and education services with patients and customers (internal and external) (Essential)
• Able to work effectively both independently and within a team environment (Essential)
• Flexible approach to problem solving (Essential)
• Confident and clinically credible (Essential)
• Minimum 3 years of clinical nursing experience (Advantage)
• An interest or experience of teaching and educational processes; in particular, teaching patients (Advantage)
• A knowledge of dialysis systems and processes (Advantage)
• Customer relationship building skills (Advantage)

“What are some of our benefits of working at Vantive?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Commitment to growing and developing an inclusive and diverse workforce.

Reasonable Accommodation

Vantive is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.