CUSTOMER SERVICE ADVISOR

Talentsure; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading company is seeking passionate Customer Service Advisors to support customers during their travel claims process. You will join a friendly team, with responsibilities including investigating claims and ensuring exceptional service. The position offers a competitive salary, hybrid working options after probation, and great benefits including a health cash plan and exclusive discounts.

Benefits

Hybrid working after probation

Continuous learning and career advancement

Free Health Cash Plan

High-street rewards scheme

Exclusive discounts on home and motor insurance

Qualifications

• Previous insurance or customer service experience is desirable.
• Genuine desire to help people and deliver exceptional service.
• Ability to communicate clearly and effectively.

Responsibilities

• Investigate, negotiate, and settle claims while ensuring high customer service standards.
• Empathise with customers and guide them through the claims process.
• Evaluate claims against policy terms and provide clear explanations.

Skills

Communication

Problem Solving

Customer Service

Empathy

Multi-tasking

Tools

Relevant software

Job description

Customer Service Advisor – Travel Claims

Salary: £25,000 – £ 29,562 per annum DOE

Location: Christchurch / HybridOptions Available after Probation

Hours: Monday – Friday, Shifts between 8.00am – 6.15pm (plus 1 in 6 Saturdays with day off in week)

Are you a compassionate and empathetic individual with a passion for helping others? Our client is seeking talented Customer Service Advisors to join their friendly team. As a Customer Service Advisor, you will play a vital role in supporting customers during challenging times.

Main Responsibilities:

• Investigating, negotiating, and settling claims whilst ensuring a high standard of customer service.
• Empathise with customers, understand their needs, and guide them through the claims process.
• Evaluate claims against policy terms and conditions, making prompt decisions and providing clear explanations.
• Identify potential fraudulent claims and work to recover funds from other insurers.
• Handle customer complaints and disputes, striving for amicable resolutions.
• Prioritise tasks, meet deadlines, and maintain accurate records.
• Work closely with other teams to ensure seamless customer experiences.
• Uphold regulatory requirements and company policies.

Skills/Experience Required:

• Previous insurance, customer service or telephony experience is desirable.
• A genuine desire to help people and a commitment to delivering exceptional service.
• The ability to communicate clearly and effectively, both verbally and in writing.
• A proactive approach to problem-solving and a talent for finding solutions.
• The ability to manage multiple tasks and prioritise effectively.
• Proficiency in computer systems and relevant software.

In return for your hard work and commitment, our client offers fantastic benefits, including:

• Enjoy hybrid working after your probation period.
• Benefit from opportunities for continuous learning, development, and career advancement.
• Take advantage of the free Health Cash Plan.
• Enjoy a generous high-street rewards scheme.
• Benefit from free travel insurance (subject to eligibility criteria).
• Save money on home and motor insurance with exclusive discounts.

To find out more about this exciting opportunity, APPLY TODAY!