Change Management Manager jobs in United Kingdom

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Location:

London, United Kingdom

Job Category:

Customer Service

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366829f470f0

12

28.04.2025

12.06.2025

We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years, our team of in-house shoe and accessory designers has been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature, representing good energy and love for our community and individual expression.

We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity | Against Racism

We are seeking a detail-oriented and analytical customer data professional to lead a newly formed team. The candidate will analyze and interpret customer data to provide insights that influence business decisions, enhance customer experiences, and improve marketing strategies. The role requires expertise in data analysis, customer behavior, and data visualization, with the ability to collaborate across marketing, sales, and product teams. Prior experience with Customer Segmentation and Analysis is essential, but not necessarily from a fashion background.

This role is within a successful, profitable, and fast-growing ecommerce team. Candidates should be familiar with our core leadership principles: Love Technology, Work Hard, Be Positive, Know What Good Looks Like, Own Your Future, Seek Solutions, Collaborate, Speak Up, and Be Honest.

Requirements

Data Collection & Management:

• Utilize customer data from sources like CRM systems, transactional databases, and web analytics via mParticle and Snowflake.
• Ensure data accuracy, consistency, and integrity for analysis.

Customer Insights & Analysis:

• Identify trends, behaviors, and preferences to inform strategy.
• Own customer segmentation based on demographics, purchase patterns, and behaviors to enhance targeting and personalization across paid and unpaid channels.
• Conduct cohort, churn, and lifetime value analyses to evaluate retention and growth.
• Create and maintain reports and dashboards tracking key metrics such as acquisition, retention, and satisfaction.
• Present findings using data visualization tools like Power BI or Tableau.
• Provide ad-hoc analysis to support decision-making across departments.

Collaboration & Stakeholder Engagement:

• Work with marketing, product, and sales teams to meet their data needs and inform strategies.
• Support customer-focused initiatives with data-driven insights and recommendations.

Additional Requirements

• Experience in customer segmentation and marketing data analysis.
• Proficiency with CRM, CDP, analytics platforms, and visualization tools (Google Analytics, Tableau, Power BI, SQL).
• Knowledge of predictive modeling and statistical techniques.
• Strong analytical, problem-solving, and data interpretation skills.
• Experience handling large datasets and performing advanced analyses.
• Attention to detail and commitment to data accuracy.
• Excellent communication skills for presenting insights clearly.
• Ability to collaborate effectively across teams and levels.

Benefits include a competitive salary, pension, life assurance, summer hours (finishing at 3 pm on Fridays), and monthly half-day pay Fridays.