Change Management Manager-Jobs in United States

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Senior Director, Market Management, EMEA

Introduction to Team

Travel Partnerships and Media helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.

Role Summary
Leads, manages, coaches, and supports teams of individual contributors and people managers. Responsible for account management, existing business activity, and regional level financial goals for a superregion's or global accounts. Sets and drives regional team’s business and people strategy while supporting executives with business and people strategy at a superregion level.

In this role, you will:

• Explicitly build systems that encourage talent to grow in the organization, and develop successors for own position.
• Share knowledge and best practices among broader business groups; may sponsor and serve as subject matter guide for "masterclass."
• Model and encourage others to handle conflict openly and productively.
• Promote a “one team” mentality that encourages ownership and collaboration around technical and customer problems irrespective of organizational boundaries.
• Create pipelines of talent for the future from both internal and external talent pools.
• Develop long-term strategy for teams across the business to meet with customers and discuss feedback on products or services.
• Utilize deep knowledge of the customer to understand unstated expectations and measure the performance of solutions against needs.
• Develop the strategy to meet long-term needs of the customer, endeavoring for the relationship to be viewed by the customer as indispensable and irreplaceable.
• Coach leaders of leaders on creating a culture that encourages strong and broad relationships across the business and with relevant industry partners.
• Influence and partner with stakeholders to drive business-wide strategy.
• Communicate team vision and mission across stakeholder groups to gain buy-in and drive participation.
• Create and effectively communicate department strategy, vision, and mission to drive clarity in roles and impact of individuals.
• Steer the company’s decisions around product offerings and develop areas of expertise that best meet market demands and attract new customers.
• Act as an innovator and thought leader around new products, technologies, offerings, etc. in the industry.
• Forecast market data trends and proactively position the company competitively in the market.
• Identify direct and indirect competitors and drive in-depth competitive analyses; establish and communicate new sales approach, recommended products/services, prices and/or marketing and distribution methods based on conclusions.
• Anticipate future needs and create a department strategy that supports the long-term goals of the company while meeting current market demands.
• Drive leaders to develop a performance-focused strategy through effective account plans and innovation to drive sales performance and effectiveness.
• Identify business opportunities by acting as an industry expert to provide insight and support a competitive strategy.
• Serve as a trusted advisor and consultant to customer executive sponsors; lead others to develop and expand strategic account relationships.
• Build and expand profitable business partnerships with customer organization by formulating account development and growth strategies and driving execution.
• Provide strategic advice to customer account team leadership to assist them in achieving business goals by defining, negotiating, and delivering value-added solutions to all stakeholders and serving as a customer advocate.

Experience and qualifications:

• 16+ years for Bachelor's
• 14+ years for Master's
• 7+ years of people management

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises.

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.