Assistant Customer Service jobs in United Kingdom
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Service Advisor — Customer Care & Career Growth
Job summary
A leading automotive service provider in Cambridgeshire is seeking a Service Advisor to enhance customer experiences. The role involves welcoming customers, updating them on vehicle repairs, promoting services, and maintaining accurate customer records. Ideal candidates should have exceptional communication skills and a valid UK driving licence. Join a dynamic team focused on outstanding service and career growth, enjoying benefits like 33 days of leave, healthcare access, and a supportive work environment.
Benefits
Qualifications
- Ability to engage effectively with customers and colleagues.
- Experience in delivering exceptional customer service.
- Skilled at identifying customer needs and opportunities for upselling.
- Excellent time management skills under pressure.
- Previous experience in a target-driven role.
Responsibilities
- Welcome and engage customers in a friendly manner.
- Keep customers updated on vehicle repair progress.
- Maintain comprehensive product knowledge.
- Promote additional services based on technician recommendations.
- Schedule vehicle appointments efficiently.
- Conduct pre-appointment customer calls.
- Maintain precise customer records for service management.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.