Customer Service Advisor

Adecco; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency in Southend-on-Sea is searching for a dedicated Customer Service Advisor. The successful candidate will manage their own client base while providing exceptional service in a dynamic office environment. Key responsibilities include processing orders, effective communication with customers, and supporting team members. Candidates should possess excellent communication skills and an eagerness to learn. This permanent, full-time role offers competitive perks like free parking, progression opportunities, and more.

Benefits

Free Parking

Reset Day

Stakeholder Pension

Company Events

Progression Opportunities

Qualifications

• Excellent communication skills and a passion for customer service.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive attitude and a willingness to learn.
• Previous experience in customer service is a plus, but not essential.

Responsibilities

• Manage your own client base, providing exceptional service.
• Communicate effectively via email, phone, Slack, and face‑to‑face.
• Process orders and liaise with internal teams.
• Collaborate with invoicing and reporting clerk for client billing.
• Work with prestigious retailers ensuring compliance.
• Support team members by covering accounts during absences.

Skills

Excellent communication skills

Passion for customer service

Ability to manage multiple tasks

Proactive attitude

Job description

Overview

Join Our Team as a Customer Service Advisor! Are you passionate about customer service and looking to make a difference? Our client is seeking a dedicated Customer Service Advisor to join their friendly team in a dynamic office environment. This is a permanent, full‑time position with the opportunity to manage your own client base in the thriving lifestyle and wellbeing sector. If you enjoy variety in your work and are ready to tackle new challenges, we want to hear from you!

Responsibilities

• Manage your own client base, providing exceptional service to customers from the retail and subscription B2C sectors.
• Communicate effectively via email, phone, Slack, and face‑to‑face to address client needs.
• Process orders, liaising with internal teams such as warehouse and e‑commerce to ensure timely delivery.
• Collaborate with our invoicing and reporting clerk to provide essential information for client billing each month.
• Work with prestigious retailers such as Argos, Selfridges, Tesco, Harrods, and Smyths Toy Store, ensuring compliance with their standards.
• Support team members by covering accounts during absences, fostering a strong team spirit.

What We Offer

• Free Parking
• Reset Day – a day for you to recharge!
• Stakeholder Pension – secure your future.
• Company Events – fun and engaging team activities.
• Progression Opportunities – grow with us and advance your career.

Why Join Us?

• Experience a variety of tasks daily – no two days are the same!
• Build your knowledge within the logistics sector while expanding your client base.
• Join a supportive team that values collaboration, especially during peak periods.

Requirements

• Excellent communication skills and a passion for customer service.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive attitude and a willingness to learn.
• Previous experience in customer service is a plus, but not essential.

Your details will be submitted to Adecco. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.